Teams | Collaboration | Customer Service | Project Management

Customers have been asking for more in-depth tools to plan and track their financial performance both when working on customer projects or when providing paid support to their end-users. The latest release of OneDesk takes our first step forward in this direction by introducing a new Financials App. This app both centralizes existing financial information as well as adds new functionality to help you manage the costs and revenue you incur when working on projects and tickets.

Identifying potential threats is key to cybersecurity success. Find out what role your HR department can play ensuring that success.

Presenteeism is a growing concern for managers and HR across the world. Organizations should try and tackle this issue and help the employees avoid the mental and physical effects of not taking sick leave when needed.

How sharing our hobbies, hopes, and dreams helps virtual and hybrid teams bond.

Every day our solution consultants are asked why Simpplr is better than SharePoint. And it’s understandable. For organizations that use the Office365 suite, SharePoint is almost always evaluated as an intranet option. Oftentimes, a Simpplr prospect has already implemented SharePoint at least to some extent, using it for documentation and as a central place for employees to find core company resources.

Businesses that track employee work hours know its value in ensuring productivity and compliance. However, our working style, duration, and how we measure work hours keep evolving with changes in local labor laws and advancements in technology. This has become even more important since most companies embraced remote work due to the pandemic. As a result, business leaders should keep an eye on key work hour statistics and the latest trends around it to keep up with these changes.

2021 was largely about working remotely, following a work model shift due to the COVID pandemic. Many companies that weren’t initially open to telecommuting had no choice but to adapt to the new norm, realizing later that remote work wasn’t bad, after all. So, is remote work here to stay? In this article, we’ll discover some of the key remote work stats 2021 that employers and employees need to take note of.

It allows you to deliver services effectively while reflecting on the best customer service experience.

Online educator and digital agency founder Max Klymenko shares productivity hacks and tips for battling burnout.

Small businesses always have a ton of things going at all times – taking care of their teams and customers, managing multiple projects, and finishing administrative work are only a few to name. Among the hustle and bustle of these daily tasks that spread business owners and employees thin is customer service, the one that you cannot overlook at any cost.