Teams | Collaboration | Customer Service | Project Management

In July 2026, our community published 275 new templates to Miroverse. The submissions ranged from HR and strategy canvases to themed team retrospectives and discovery toolkits. Creators continue to collaborate with AI on the canvas to speed up planning and facilitation. Below, you’ll find the top templates and creators from July 2026, plus an AI workflow spotlight. For even more inspiration, explore our growing AI-Accelerated template collection.

Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.

Luware won Silver in the category Best Customer Service at the US Customer Experience Awards 2026, recognizing an approach we call “people over KPIs”. The idea is simple: most customer service teams are measured on speed and volume, but the outcomes customers actually value, a lasting fix and a relationship they trust, come from removing the pressure, not adding to it. Here is what that looks like in practice.

The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.

HR case management software helps HR teams capture, organize, assign, resolve, escalate, document, and analyze employee cases from the initial request through closure. A traditional HR case might follow a familiar path: Case received → Categorized → Assigned → Resolved → Closed That structure brings consistency and accountability to requests that might otherwise be spread across emails, chats, HR systems, and individual conversations.

The recent revelations of China’s hack of western telecommunications providers across multiple countries are a red flag for corporate and government leaders who care about their sensitive data. The exfiltration of massive amounts of Internet data from western mobile and fixed line networks tells us that end-to-end encryption of internal data is table stakes, and that data protection requires a zero-trust, zero-knowledge, and post-quantum-friendly approach.

A hiring manager sends HR a simple request: “Maya starts next Monday. Can you make sure everything is ready?” The request sounds straightforward. The work behind it is not. HR needs to confirm Maya’s employee record. IT may need to create accounts and arrange a laptop. Her manager needs to approve application access. Payroll needs the right information. Training must be assigned. Someone also needs to make sure every task is actually completed before Monday.

Most service businesses aren’t struggling with a lack of data. Your teams track time. Projects generate status updates. Managers review utilization reports. Finance teams monitor revenue and costs. Yet when you answer, the picture is often unclear. The challenge isn’t collecting information. It’s connecting information in a way to help you make better decisions.