What is Freshworks?
We talk about who we are, what we do, why we're excited, and why you should be too. All this in around two minutes, so do hit play, We hope you like it, it'll really make our day.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
5 Ways Employee Wellness Programs Can Boost Individual Productivity
The importance of employee wellness has been underscored in recent years, but nowadays, more and more companies are beginning to offer these programs to their employees. Wellness programs are becoming more popular in the workplace. A recent study shows that workplaces with employee wellness programs have lower healthcare costs than those who are without them.
Employee Scheduling Software- Workstatus
Has employee scheduling, rescheduling and resource management, been a tedious task? Looking for a way to streamline employee schedules? Try a reliable #EmployeeSchedulingSoftware to make yourself free from manually creating employee shifts. Workstatus is a widely used #WorkforceSchedulingSoftware that enables businesses to create and manage employee schedules. It can help with everything from creating rotas and shift patterns, to tracking staff hours and absences.
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ServiceNow Alternatives (FAQs 2021)
There's no shortage of ServiceNow alternatives on the market for your business to explore. As service-focused organizations look for ways to optimize workflows, leveraging a sophisticated workflow automation solution is a strategic move. This could be the difference between good and exceptional customer experiences . ServiceNow isn't the only answer to automation. If ServiceNow isn't working for you, there are other workflow automation solutions that are capable of streamlining your operations . StartingPoint is a ServiceNow alternative with the potential to radically improve your workflows with targeted optimization.
Agent performance monitoring: How to improve productivity in the workplace
Monitoring your remote workforce with agent performance monitoring tools is the new normal. Here’s how you can put the tools to your good use. In this age of ‘work from home culture’, it is becoming increasingly difficult for companies to monitor the productivity of their employees. Agents working from home for prolonged periods are losing motivation and the quality of their work is deteriorating. Organizations find it hard to provide quality client support to their customers.
How to Secure Communication When Working Remote?
Managing a remote team's communication requires a bit more effort than if everyone were in the same office. You need to be deliberate about creating a communication strategy, ensuring everyone is on the same page with the office chat app, and making sure everyone feels comfortable sharing information. There are a few key things you can do to make sure your remote team's communication is secure.
Minimum Training, Maximum Benefits: How Healthcare Institutions Can Optimize Employee-Patient Interactions
With the right software, you can optimize key workflows with data insights.
M Files Fundamentals: Saving Information with Metadata | The Smarter Way To Work
This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn what metadata is and how you use it to save information for easy and quick management and retrieval. No folders, no location. You'll also get introduced to saving information with metadata cards. This video series has been provided by the M-Files Training unit.
Customer Case Study Video: IKM Ocean Design
IKM Ocean Design is a supplier for the energy industry and handle energy transport system projects. They are using M-Files for general records management, archiving, and project documenting.
Freelancer project management: How to best manage external resources and deliverables
Hiring top-tier freelance talent can help you scale your agency quickly, so it’s no surprise the freelance market is booming. But hiring freelancers is so much more than assigning deadlines and expecting results. Freelance project management can be time-consuming and complicated, not to mention risky. If you want your freelancers to deliver consistent work that exceeds your clients’ expectations, you need to put your freelancer project management process under the microscope.