Teams | Collaboration | Customer Service | Project Management

A robust IT asset management solution is key to the efficient delivery of IT services to an organization. It’s important to keep track of the organization’s assets, both hardware and software, to ensure continued service delivery. Without this, these assets may fail or stop functioning as intended and can cause inconvenient service disruption.

‘What’s the big deal with technical support emails?’ you might ask. Aren’t they simple? In theory, they are, yet many customer support agents manage to make a significant mess. Though it’d be ideal to hand-craft every email you send, it can also be time-consuming and counterproductive. We know our share of agents in tech support, and some of the support conversations they’ve recounted have ranged from terrible to occasionally hilarious.

So let’s talk about time management—the ever-elusive topic that gets attention but often falls through the cracks in many organizations. There’s no question that we all believe time is an important resource. Most would even argue that it’s the most important resource, even more important than money. We all have a finite set of time. And whether we like it or not, the clock is always ticking.

What do you do when an employee isn’t performing like they used to? All sorts of causes could be to blame: distractions in an employee’s personal life, fatigue due to taking on additional employment or having a new baby at home, or even broader mental or physical health issues could play a role. But so could the workload you’ve assigned.

Looking out for biometric capabilities in a time clock is one of the smartest moves a business owner could make. While simply introducing an attendance system into your workforce is an excellent move to boost employee productivity, it doesn’t fully deter time theft, buddy punching, or other methods of cheating you out of your money. Biometric time clocks add another layer of security to employee authentication, through features such as face recognition or fingerprint scanning.

From inaccurate hours being reported, to failing to capture time theft and buddy punching, business owners are becoming more aware of the pitfalls of manual timekeeping. It’s no surprise; the strain that the pandemic has put on nearly every industry has made it necessary to calculate where and how you can optimize your profits. That said, even if you recognize the value of online employee time and attendance software, you still have to go about finding one that properly fits your business.

In what almost seems like a bygone era, Service Level Agreements (SLAs) used to carry considerably more weight with both customers and service providers. Over the years, the use of SLAs as accurate barometers of service has fallen dramatically, as they don’t necessarily reflect the lived experience of customers. This represents a shift in the perception of what used to be one of the key metrics by how service, and thus the user experience, used to be measured.

Building better software and products should be the focus of every modern company. But most organizations struggle with challenges that keep their team from doing their best work — from contending with an overload of toil to a lack of cross-team collaboration. How do we ensure our developers are engaged, challenged, and moving forward in their work? We’ll look at 5 key developer workflow hacks to keep your team not just on track, but surging forward.

In this post, we’ll start by detailing how Buddy Punch — our time punch app — can help you increase employee accountability and save time on payroll. Then, we’ll share customer reviews that speak to our software’s ease of use and excellent customer service. We’ll also share four other time punch apps and list their key features and online reviews, so you can make a better-informed decision.