Teams | Collaboration | Customer Service | Project Management

Strategic Thinking is More Important Than Wordsmithing with Tina Hawkins

This episode features an interview with Tina Hawkins, Senior Director of Internal Communications at the NBA. In this episode, Amanda and Tina discuss aligning values externally and internally, keeping communication casual, and how to hold space for employees and leaders to have critical conversations.

Project Management for Writers: 10 Tips to Get More Work Done

The process of writing articles and works on various topics is a creative one based on inspiration and a desire to reveal a certain issue as accurately as possible to the reader. However, the success of the activity depends not only on the author’s talent but also on his ability to organize project management properly. After all, no matter how professional you are, chaotic work on texts will not provide the desired results.

Navigating Zero-Hours Contracts: Boosting Contingent Work Efficiency

This blog post delves into the dynamic realm of zero-hours contracts, outlining their role in today's workforce and the unique challenges they pose. We discuss how Insightful's software can help manage these work arrangements, enhancing productivity and transparency.

Battling Burnout: How Entrepreneurs Leverage Virtual Assistants for Work-Life Balance

This comprehensive guide examines how entrepreneurs can utilize virtual assistants and Insightful's productivity software to harmonize their work and personal lives. With real-life examples and practical tips, we uncover the path to efficient delegation, increased productivity, and a balanced lifestyle.

Proven strategies for increasing employee retention rates

Today’s job market is fiercely competitive, and keeping the best employees on your team is definitely a top-of-mind concern. After all, a business incurs significant expense, decreased productivity, and damage to customer service when there’s a high employee turnover rate. So, we have some proven strategies to share that will help increase retention rates and prevent this drain on resources!

Maximising Efficiency With ITSM Change Management

More and more businesses are turning to hybrid and multi-cloud infrastructures, powered by software-defined architectures instead of hardware. Companies now use software solutions that enable them to maximize efficiency, productivity, and performance — requiring major digital assets for successful operation. IT teams need to make sure these applications run seamlessly which means monitoring the deployment as well as updating it regularly for peak performance.

Tips for using Zendesk AI for your customer service

Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

The top trends behind manufacturers' CX revolution

Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple of years. Specifically, they are viewing CX as a potentially profitable tool as they look to overcome what has been a difficult period of supply chain disruption and rising costs. The rationale is that if they can continue to delight customers, it will help them stand out from a crowd of competitors.