Teams | Collaboration | Customer Service | Project Management

EU Alternative to WhatsApp: The Ultimate Secure Messaging Guide for Enterprises

As the EU doubles down on digital sovereignty, GDPR enforcement, and NIS2 compliance, one thing is clear: WhatsApp is no longer a viable option for secure enterprise communication. Despite end-to-end encryption for message content, WhatsApp (owned by Meta) still collects metadata, lacks EU hosting, and cannot meet the privacy, governance, and control standards required by European organizations.

What Is Artificial Intelligence (AI)? Definition, Types, Examples & Use Cases

Artificial Intelligence (AI) has become a cornerstone of modern technology, transforming how we work, communicate, and live. But what exactly is Data for AI? How does it function, and what are its real-world applications? In this article, we'll explore AI's definition, types, real-world examples, and impactful use cases across industries.

Helping to get everyone in their element

Over the past few years, we've been working hard to identify and deliver accessibility improvements for all of our users across our platforms. Each tweak might seem subtle on its own, but together they create a continuous movement in the right direction towards a more accessible communication platform. For users who rely on screen readers, keyboard navigation, or other assistive technologies, the difference between “usable” and “comfortable” often comes down to the details.

Buyer beware: Who owns your Slack history?

There’s a new camera app that you’ll just love! Here’s the FAQ for SnatchCam: Sounds crazy, right? The content you created being held hostage by the tool you used to create it — who’d agree to such a thing? Anyone who signs up for Slack, it turns out. In this post, we’ll explore how Slack’s policies treat the messages that you send in Slack just like the imaginary SnatchCam treats your photos.

How to ensure communication security: 8 proven strategies for protecting organizational data

Data breach costs average $4.44 million globally in 2025, making communication security a critical business priority. Organizations must implement comprehensive security strategies that address both technical controls and human factors.

Reality bites the UK government's push to undermine end-to-end encryption

The UK government’s push to force Apple to backdoor its end-to-end encryption always looked like a miscalculation; both as a policy and politically. The Financial Times’ front page reports that, facing heavy pressure from Washington, the UK government is scrambling for a diplomatic exit from its flawed stance on end-to-end encryption (E2EE) and using its Investigatory Powers Act to allegedly* issue a Technical Capability Notice (TCN) on Apple.

10 Best EOR Platforms for Hiring Remote Customer Support Teams in the USA

Despite the naysayers, America knows how to do business. The U.S. still leads the world with over $30 trillion in GDP as of this year— more than the next three countries combined. But even Uncle Sam can’t afford to rest on his laurels. Sure, America might lead the way in innovation and be home to some of the biggest brands on the planet, but there’s one thing even the most gargantuan companies can’t afford to mess up: customer support. How much does it matter?