Teams | Collaboration | Customer Service | Project Management

In-app chat vs. text: which is better for your business?

Communication plays a crucial role in building long-term relations with clients. Businesses have multiple ways of communicating with their clients, including voice calls, messages, and emails. Among all channels, messaging is becoming increasingly popular due to its directness, ease, and comfort. However, when discussing about their communication channels, many businesses have a dilemma regarding chat vs. SMS.

Making Work More Fun and Tips for Employee Retention Strategies

Your team is your greatest asset; without them, you cannot be where you are today. Your team should be happy and always satisfied in their position. However, keeping your staff around and making them happy takes a lot of effort. You should have an effective employee retention program to reduce turnover and attract top talent.

Chat banking: 6 benefits & 2 challenges

Customers expect quick financial services from their banks as conveniently as possible. A recent Deloitte research points out this trend as banks try to distinguish themselves from their competitors by offering better customer service and enhancing customer experience. Leveraging fintech solutions and digital transformation, many traditional financial organizations are increasingly adopting chat banking, one of the recent addition to the banking industry glossary.

6 Easy Strategies and Tools for Effective Team Communication

I’m sure you’ve heard this before: teamwork makes the dream work. Doesn’t it have a subtle yet beautiful feel to it? As much as I like the tone of it, it’s also true. Good teamwork goes a long way for companies to achieve high levels of creativity, productivity, and engagement. But wait, what really makes teamwork come in play effectively? As I hear some drums roll in the background…it’s definitely effective team communication!

How to use Slack built-in functions

Modular apps offer a variety of new and interesting features. Built-in functions are unique to modular apps. They offer a way to execute native Slack functionality without the extra logic. You’ll love them! This video covers how to implement built-in functions and walks through a couple of examples, as seen on the Welcome Bot sample app.