Teams | Collaboration | Customer Service | Project Management

On this episode of Conversations with Zendesk, we’re joined by Brent Pliskow, General Manager and Vice President of Customer Support at Upwork. Brent shares his expertise in integrating AI with human-driven customer service to elevate both customer and agent experiences.

Are you struggling to keep up with employee support demands? In this webinar, we will discuss the potential of AI co-pilots to optimize your employee experience. Join us to learn about: The latest advancements in AI for automating employee support tasks. The key advantages and disadvantages of building your AI co-pilot solution versus buying a pre-built one.

Learn more about Atlassian Intelligence: https://www.atlassian.com/software/artificial-intelligence

Many peers & consultants have said she's crazy for committing to this pricing model as a software development agency, but Amanda Moriuchi, CEO of AppIt Ventures, says the only crazy thing is to think any structure for your agency will be challenge free. Amanda & her team have made a name for themselves in Colorado & beyond, not only for doing great app development work for their clients, but also by committing to a pricing & delivery model of Fixed Bid project pricing when most other agencies of their type are consistently sticking with a Time & Materials approach.

Asana is where every project, team, and goal come together with AI to propel work forward.

In this overview video, we'll be walking you through Service Watch Desktop for macOS. We'll cover the benefits of utilizing Service Watch for macOS and the configuration and deployment process. We'll then review the data being collected by Service Watch and some additional functionality in Active Tests, Device Groups, and Alarms.

Discover the critical importance of customer experience and how it shapes the impression customers have of your business. Learn how to deliver good CX by heightening satisfaction and fostering long-term connections. Our 5 essential tips will help you kickstart an effective CX strategy that cultivates customer loyalty, driving lasting success and brand advocacy.

Forget about revenue for a moment. Consider how much more profitable your agency would be if you optimized your team’s time and improved utilization. If you could reduce hiring costs by keeping staff for longer. If you understood the leaky buckets in your outgoings and reduced losses like over-servicing through improved best practice. Manish Kapur, who has over 25 years of experience in creative ops, explains how he streamlines agency operations and boost profit within agencies of all sizes.

Many agency owners don't begin with the end in mind. Did you? If you answer questions like "How much do we need to make?" with "I don't know...more!" or "When will I be able to retire?" with "Not now!"... ...you're not alone. Seasoned agency owner, Karl Heasman, Founder of Greycott Consultancy has had his own successful exits and now helps other agency owners prepare for acquisition--by beginning with the end in mind.

Struggling with inefficient field operations? Get your dispersed teams working like a well-oiled machine with Workstatus's Field Service Management software. In this video, learn how Workstatus gives you pinpoint control over field teams through real-time mapping, movement tracking, and more. Optimize schedules, verify work, prevent payroll fraud, and keep projects on budget. Gain the visibility you need to manage dispersed teams and remote workers effectively.