Teams | Collaboration | Customer Service | Project Management

The Miro AI Playground Template That Makes Stakeholders Say Yes

Chaotic brainstorms rarely produce stakeholder-ready concepts. The AI Playground template in Miro changes that. In this video, we walk through the full four-step workflow: brainstorming product ideas with a Sidekick, picking your favorite concept as a team, running a Flow to generate a complete concept package, and refining outputs for stakeholder review, all on one canvas without switching tools. What normally takes days takes minutes.

The Phantom Productivity Trap

41% of your knowledge workers are producing zero strategic business value right now, today, while appearing completely busy. This isn't a hiring problem. It's a measurement problem. And it's costing a 100-person company $3.075 million every single year. In this video, Time Champ breaks down the Phantom Productivity Trap: why the metrics most managers rely on active hours, meeting attendance, message volume are actively sabotaging performance, and what the top-quartile companies are measuring instead.

The Offboarding Security Hole | Hidden Risk Every Company Ignores

When employees leave a company, most organizations focus on paperwork but ignore a critical risk: security gaps during offboarding. In this video, we reveal the Offboarding Security Hole, a hidden vulnerability that can expose your company to data leaks, unauthorized access, and compliance risks. What you’ll learn: A must-watch for business owners, HR professionals, IT teams, and managers who want to protect their organization from hidden threats.

From Spreadsheet Chaos to Time Intelligence - Here's What Actually Changes | Workstatus

If your team is still tracking time across spreadsheets and multiple tools — you're not just losing hours. You're losing the clarity to make good decisions. Unclear billable hours. Payroll mismatches. Client disputes. It all traces back to the same root cause — time data you can't trust. This video shows the shift from basic time tracking to Time Intelligence, and what that actually means for your payroll, billing, and delivery.

Custom Fonts in Miro? Here's How

Want boards that actually look on-brand? In this video, we show you how to change fonts across your entire Miro board in seconds, and how Company and Team Admins can upload custom brand fonts to the Brand Center so every team member works with the right typography from day one. Better fonts. Better boards. Zero inconsistency. Subscribe for more Miro customization tips.

Pre-approved actions: Let auto assist execute approved steps automatically | What's New

Save agents time by letting auto assist execute selected actions automatically. With pre-approved actions, admins can mark specific custom actions or action flows to run without requiring agent approval. When auto assist determines the right step, it executes it instantly—helping agents move faster while maintaining administrative control over what can run automatically. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Why 80% Utilization Is Hurting Your Agency

If your agency is hitting 80% utilization and still struggling with thin margins, you're not measuring the wrong number, you're measuring it the wrong way. Agency utilization rate is the most widely tracked metric in the industry. It's also the most misunderstood. In this video, Time Champ exposes the "Utilization Rate Lie" why billing 80% of hours can mean completely different things for two agencies, and why chasing that number without understanding realization rate, revenue per FTE, and EBITDA margin is silently killing your profitability.

Stop Tool Sprawl Boost Productivity by Consolidating Your SaaS Stack

Your company is running 110 SaaS tools on average and 32% of your workday is being swallowed by switching between them. That's not a productivity problem. That's a tool sprawl crisis. In this video, Time Champ breaks down exactly why SaaS stack consolidation is the single highest-leverage move ops leaders, CTOs, and HR teams can make right now backed by hard data from Okta, Gartner, and IBM Security.