Teams | Collaboration | Customer Service | Project Management

Is your team stuck in too many meetings? Or stuck waiting for approvals? Record and share videos to unstuck your team's progress, with Loom. Loom video communication moves work forward — from quick one-to-one messages to company-wide announcements, engaging trainings, and everything in between. It instantly turns videos and meetings into clear documentation, knowledge and action items, and works seamlessly across Atlassian apps.

Learn how Zendesk delivers resolutions at every stage of the customer and employee service experience. From intelligent automation to seamless case management, see our most powerful capabilities in action — including Copilot, AI Agents, Generative Search for the Help Center, omnichannel support, Voice, ADPP, Quality Assurance (QA), and Workforce Engagement Management (WEM). Whether you're looking to elevate efficiency or deliver more personalized support, this video highlights how Zendesk can transform your service operations, delivering quicker resolutions and better outcomes.

Work smarter with Workstatus—track tasks, assign roles, and hit deadlines effortlessly. One tool, total clarity, zero chaos!

Greta Bradman wears many “expert” hats. Psychologist, AI scientist, founder & advisor, ABC broadcaster, former no. 1 recording artist/ freelance classical singer…the list goes on. As a coach, Greta works with leaders from business, tech, sports, entertainment, and the arts to enhance performance, leadership, and well-being. Greta is especially passionate about human values and helping people make choices that feel right in the long run, even when they’re tough in the moment. In 2025, Greta released her first book, “What Matters to You.

Learn how to correctly remove unwanted agents from your account. Follow these steps to properly reassign tickets and preserve ticket interactions from agents who are no longer part of your account. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Unlock the secrets to managing high-performing remote teams! In this video, we explore expert-backed productivity strategies tailored specifically for CEOs and business leaders steering distributed teams.

Learn how to prototype in Miro—from building interactive screens to using Miro AI to generate full prototypes in seconds. Whether you're a beginner or pro, this tutorial covers the complete process: adding screens, linking elements, using templates, and even converting hand-drawn sketches into editable prototypes.

Learn how to create time-based automations in Zendesk Support to automatically close tickets and optimize your workflow!

Kick off your journey to email support mastery with the first episode of Zendesk’s "5 Steps to Provide Email Support" series! In "Step 1: Plan Your Setup," learn how to build a solid foundation for smooth and effective email communication tailored to your business needs. Discover how to optimize resources, simplify support workflows, and deliver outstanding customer experiences. Don’t miss the live Q&A session to have your important questions answered! Perfect for teams aiming to improve efficiency, elevate customer satisfaction, and integrate email support seamlessly into their business strategy.

Learn how to change the primary email of a user in Zendesk Support. This tutorial will teach you how to find and update a user's primary email address. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.