Teams | Collaboration | Customer Service | Project Management

This episode features an interview with Tina Hawkins, Senior Director of Internal Communications at the NBA. In this episode, Amanda and Tina discuss aligning values externally and internally, keeping communication casual, and how to hold space for employees and leaders to have critical conversations.

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Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Identifying the root cause of a problem is crucial to finding effective solutions. In this video, we'll walk you through the process of conducting a fishbone (Ishikawa) exercise using Miro. Discover how to structure your analysis, brainstorm potential causes, and drill down to the core issues at hand. By the end of this video, you'll be equipped with the knowledge and tools to conduct a fishbone exercise and uncover the root causes of complex problems in Miro.

Learn what Zendesk's Advanced AI can enable service teams to do, strategize where to best plug in AI into your workflows and picking the right bot strategy for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Create Ticket Templates that can automate and optimize your workflow in TeamSupport. Gather the right information the first time by populating customer and agent-specific templates.

Do you track support hours or charge by the project or for your services? You can easily track this in TeamSupport. Take a look!

Create dynamic reports in TeamSupport to assist you in making proactive decisions for your team and your customers.

Are you having trouble assigning tasks or getting the right people around the table to work on a project? Using the Task module in TeamSupport can help you make sure that work is being completed for short-term and long-term tasks.