Teams | Collaboration | Customer Service | Project Management

Learn how to use the report builder in Zendesk Explore to track and visualize created and solved tickets.

Deliver fast, personalized customer resolutions worldwide — regardless of call volume or complexity — with the only AI-powered contact center that combines Zendesk’s ease of use with AWS’s powerful, resilient infrastructure. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join us and learn how Zendesk’s platform accelerates AI and human workflows with tools like Action Builder, App Builder, real-time monitoring, and enhanced security. Gain actionable insights, improve service quality, and confidently manage change for smarter, efficient customer support.

Create a custom form in the Web Widget (Classic) and configure it in Admin Center.

Zendesk AI Agents aren’t just smart — they’re built to take action. Watch how the most autonomous AI agents for customer service resolve real issues, automate repetitive tasks, and deliver better experiences across every channel. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On June 24 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team - Jonathan Gomez and Paddy Meleady - we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.

Join the Zendesk Product insights exchange to explore our real-time monitoring platform. Discover the vision for stronger insights, live KPIs, advanced filtering, and actionable alerts. Stay tuned for updates as we build the future together with your feedback.

On June 16th, the Zendesk team hosted an engaging Deep Dive into Zendesk for Contact Center. Grab your favorite beverage, settle into a comfortable seat, and enjoy this insightful event where our experts showcased how Zendesk can elevate your omnichannel contact center with advanced features such as customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls.

Learn how to fix DNS errors in Zendesk Support. This tutorial guides email admins through resolving DNS records that are not set up correctly and TXT record missing errors.

Learn how to transfer a call to an agent or an agent group. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.