Teams | Collaboration | Customer Service | Project Management

Learn how to enable messaging and use bot builder to create AI agents in Zendesk.

Grab a cup of coffee, sit back and enjoy the recap of our fourth episode in the “5 Steps to providing email support” series. On May 20 we focused on Step 4: Build the Customer Experience. With the expertise of our Customer Success team- Ray Roth and Paddy Meleady- we explored how email remains an essential, trusted channel for customer support, even in today’s AI-driven world. Don't miss out and RSVP for our next delivery of this 5 steps series-Step 5: Final steps to go live.

This tutorial guides admins through enabling messaging and setting up this communication channel with customers. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

WFM performance boards: Present key metrics to agents and managers | Zendesk Product Spotlight Zendesk Workforce Management dashboards give teams real-time visibility into performance metrics — helping enhance motivation, align goals, and stay on top of workload, all in the moment. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

@workday integration: Deliver fast employee service with insights | Zendesk Product Spotlight Instantly access employee data from Workday right within Zendesk. This integration streamlines access to key employee information – boosting productivity and enabling your HR teams to deliver fast, personalized employee service. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to manage team members' access and permissions in Admin Center.

Organize your tickets efficiently with views in this tutorial. Learn how to create, customize, and manage Views in your account. 00:00: - Intro Where can I ask questions? Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.

Dive deeper into the advanced features of Zendesk QA and learn how to coach your agents and keep your reviewers aligned.

Explore the core functionalities of Zendesk QA and learn how to navigate the platform and set your account up for success.