Teams | Collaboration | Customer Service | Project Management

Learn how to quickly access your own unsolved tickets in Zendesk Support using the built‑in Views feature.

Learn how to set up generative search that offers AI generated answers as a summary of your help center content.

Discover how to unlock the full potential of Zendesk AI with powerful analytics insights. This session reveals how to measure adoption, prove ROI, and improve AI-powered support. Watch live demos of Copilot dashboards tracking time savings and resolution rates. Get expert tips to identify gaps and prioritize automation. Don’t miss the live Q&A. Join us to level up your support with data-driven AI!

Learn how to install and use apps from the Zendesk Marketplace with the Time Tracking app as an example.

Learn how to send customer satisfaction surveys via email to understand the quality of your support.

Unlock the power of Zendesk ticket fields — the key to capturing, organizing, and displaying customer information with precision. In this video, you’ll learn how ticket fields keep your support workflows consistent, customizable, and tailored to your team’s needs.

Learn how to turn off Zendesk agent email notifications by modifying a default trigger in your account.

On September 10th, the Zendesk team hosted another engaging session of the Product Insights Exchange series. Our Product Manager Carl Joseph, along with our engineering leads Matt Barker and Oliver Reid reveal the game changing updates coming to Zendesk Sandboxes, designed to simplify your workflows, reduce risks, and save hours of manual work!

Troubleshoot and fix email delivery issues in your Support account with this tutorial. Learn how to reactivate triggers and resend comments in your tickets.

Learn how to set up your views to include the age of tickets to help your team address older tickets first.