Teams | Collaboration | Customer Service | Project Management

Learn about forecasts in Zendesk WFM.

Learn how to manage and create groups to organize your team members in your Zendesk account.

Join our expert Abdullah Khatib in this in-depth webinar as he walks you through the powerful AI-driven QA features in Zendesk! From setting up automated scorecards to customizing AI insights and spotlighting key conversation trends, learn how to boost your quality assurance process, automate reviews, and enhance customer satisfaction. What You’ll Learn.

Migrate from live chat to Zendesk messaging to deliver flexible, personalized support across web, mobile, and social channels. Discover AI-powered automation, unified agent workspace, and actionable insights to enhance customer service anytime, anywhere. Watch for expert tips and a live demo. Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: Zendesk Deep Dives.

Learn how to create custom Zendesk roles and set permissions for your agents on an Enterprise plan. Where can I ask questions? Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.

Learn how to create a Zendesk trigger to auto-assign tickets to the first responding agent.

Learn how to create an escalation trigger that enables a more efficient support experience.

Learn how to create a trigger to automatically route tickets from a specific customer to a specific group in just a few steps.

Join our onboarding webinar to master Zendesk workforce management. Learn schedule overview, editing, time off workflows, shift trade, and manager shift trade with live demos. Gain practical skills to streamline your customer support scheduling efficiently. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Join us to enhance your Zendesk onboarding with tools that boost team efficiency and performance. Learn to create quizzes, assign tasks, calibrate service standards, and optimize quality assurance. This webinar offers practical tips for new and experienced Zendesk users to improve onboarding success. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.