Teams | Collaboration | Customer Service | Project Management

In the Autumn of 2025 we brought together Zendesk customers, implementation partners and friends of Geckoboard for a focused discussion on how support teams are preparing for 2026. Across the fireside chat, guest talks and informal conversations, one theme kept coming up. Teams are moving away from traditional volume reporting and toward clearer, more meaningful visibility into what really shapes customer experience. Here is a breakdown of what we covered and the takeaways you can use right away.

Discord began as a place where gamers could think out loud together. Plans were made in voice chats. Strategies shifted in real time. Teams reacted instantly, across rooms, cities, and countries. Everything revolved around speed, coordination, and one shared objective. Years later, business teams found themselves needing the very same things. Last-minute edits in chat. Quick calls to align on decisions. Distributed teams working toward one outcome.

Consider this update as a Christmas gift from the Scoro team! We saved the best for last: the Scoro MCP server is now fully live and available for everyone, giving your team the tools to supercharge your success in the new year!

We are working in an era of globalization. Businesses have an international workforce. That brings diversity in every aspect of the organization. That means different cultures, backgrounds, and perspectives to summarize. Moreover, on a basic level, if an organization has male and female employees working together, it’s a diverse workplace. However, why is diversity important in the workplace?

Financial services firms are facing a compliance landscape that grows more complex every day. Regulators are tightening expectations, communication channels are multiplying, and risks are evolving faster than legacy systems can keep up with. The current situation raises a critical question: How can compliance move from a reactive obligation to a true strategic asset? Within this environment, compliance innovation plays a central role. In this article, we break down.

How often do you see your operation slow down or experience unexpected downtime without a clear reason?

Are you effectively measuring and optimizing your workforce’s productivity? If not, there’s a powerful tool at your disposal: workforce productivity analytics. This approach, which involves systematically analyzing employee performance data, can provide valuable insights and drive significant improvements in efficiency and output for your business.

A recent report by Wellingtone finds 52% of project managers are somewhat or very dissatisfied with their project management maturity. Common complaints about ClickUp specifically include overwhelming complexity (too many features and customization options), steep learning curves (1-2 weeks for new users), and performance issues (lag in large workspaces with 100+ tasks).

The scene of our office was like i) everyone drowns in their own work all day ii) they rarely communicate with others except for work purposes iii) they are all in competition to do more work!! Firstly, this was not a big deal for us. But over time, we started noticing how everyone was burning out silently. And to save the team, it was necessary to reshape how the team thinks to work! So, what was our strategy to overcome this? Let’s dive into the journey of turning business into productivity.

Are you a small business owner or a growing team that wants to improve employee performance? Then it’s time you introduce your business system with employee productivity reports. For managing individuals' performance to mapping your business goals, measuring employee productivity are the fundamentals of how your business works. And to ensure your business success, why should you create one?