Teams | Collaboration | Customer Service | Project Management

To kick off the year, we’re bringing ‘Triggers and actions’ back into focus and adding Slack into the mix. This goes hand in hand with some smaller work management improvements!

Let’s face it—today’s customers have higher standards than ever. They expect fast responses, seamless self-service, and support across all channels and devices. There is a greater need for efficient and advanced service desk software that can meet the new and ever-changing standards of today’s customers. To “wow” customers in 2024, you need forward-thinking service desk software that utilizes the latest technology and best practices.

Online scammers and frauds are like unwelcome guests at a party. They sneak in, aiming to steal your company's hard-earned money and private information. But there's good news! You can teach your team to spot these sneaky tricks and keep your business safe. In this article, we will show you how simple steps and a bit of know-how can create a strong shield against these online pests.

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams. In just a few years time, these forces will radically transform the pivotal connection between customers getting support and the organisations that provide it.

Firing an employee is never an easy task, but it is sometimes necessary for the success and well-being of a company. However, it is important to understand the legal considerations and steps involved in terminating an employee to avoid any legal issues that may arise. Knowing how to properly fire an employee can help protect the company and ensure a smooth transition for all parties involved.

A perceptual map is a chart used to illustrate where a product or brand and its competitors are positioned according to consumer perception. Learn how your brand can unlock industry insights through perceptual maps and identify paths into new marketplaces. When it comes to positioning your brand or product in the marketplace, consumer perception is king. But for marketers, it can be difficult to distinguish between your actual position and where you perceive yourself to be.

Consultants striving for efficiency and precision often face the challenge of managing client billing seamlessly while ensuring accuracy. The traditional approach of manual billing is time-consuming and error-prone, which can hinder your productivity and impact your bottom line. The solution? Billing software catered specifically to the needs of consultants.

Atlassians choose where they work, every single day. Download our free report to see what we’ve learned as a result.

Project management is now essential to organize tasks and stay productive. The need to succeed has led productivity apps to turn ambitious ideas into actionable plans. Therefore, kanban boards take center stage as a central hub for your team to collaborate. But you are probably wondering what a Kanban board is.

In the world of project management, staying ahead requires more than just a basic understanding of project tracking. Team leads need practical strategies that not only align with their project goals but also address common challenges effectively. In this comprehensive guide, we’ll delve into efficient project tracking strategies to empower team leads in achieving ultimate success.