Teams | Collaboration | Customer Service | Project Management

At a startup, performance moves quickly, but many teams still struggle to see what’s really driving performance across marketing and sales, which leads to slower decisions and missed opportunities. That’s the challenge Christopher Ford is solving at HappyDoc. As Director of Growth, he’s responsible for generating demand, converting opportunities, and giving leadership a clear view of how the business is performing. HappyDoc builds AI software for veterinary clinics.

In product development, the “concept and ideation” phase is often where the magic happens — or where it’s lost. A common scenario: a dozen browser tabs open, notifications pinging, and a blank document staring back at you. While modern product lifecycle management (PLM) gives us the framework, the “messy” beginning of a product’s life requires something more intuitive than a keyboard.

Endava is a leading provider of next-generation technology services with 11,000 full-time employees serving enterprise clients across multiple industries. At a time when many organizations are testing AI in pockets — a chatbot here, a model there — Endava recognized the business imperative of a holistic AI transformation strategy at a company-wide level.

When Courtney Blocker joined Trackforce as Director of Global Support in November 2024, he was hired to help scale support for growth. What he found was a familiar problem: plenty of data, but no clear, shared view of what was happening right now.

MING Labs is a global venture builder and corporate innovation company that partners with organizations to discover new growth opportunities through design. Operating across multiple continents, the firm specializes in taking clients from high-level goals and initial ideas to market-ready solutions and first revenue, navigating the complex terrain of stakeholder alignment, customer discovery, and rapid prototyping.

When iconic Swiss bag designer FREITAG wanted to update its enterprise resource planning (ERP) system, they turned to Smart System Guild — a Miro Partner specializing in transformation projects. The result? Across 15 workshops with 40 FREITAG experts, the team captured requirements and built full system specs in Miro, delivering a replacement system months ahead of schedule. The method?

MTD Training, a leadership and management training provider based in Coventry, had plenty of data but very little shared visibility. Important numbers lived in Salesforce, spreadsheets and handwritten notes. Only a few people could access them, and even then, different reports often gave different answers. For Chief Operating Officer Kelli Grinter, this created a real challenge.

Collaborate Global is a fast-growing brand experience agency with multiple offices worldwide serving global brands including Aston Martin, Audi, Hyundai, eBay, and Sky. The company was struggling with frequent visibility gaps for finance and delivery and had outgrown a toolchain of WorkflowMax, Smartsheet, Float, Xero, and spreadsheets. As the team scaled, the disconnect between siloed tools made margin control and reporting increasingly difficult and manual.

The Lufthansa Group is an aviation group with operations worldwide. It plays a leading role in its European home market. Miles & More is Lufthansa Group’s loyalty program, serving millions of customers. In a highly competitive industry, Miles & More needs to be nimble and work fast with limited resources to meet rising customer demands and stay ahead of the competition.

At Intapp, a global software provider serving more than 2,700 firms, web requests ranging from page updates to legal policy changes could carry real weight. Without a reliable way to capture and triage them, even simple requests turned into bottlenecks. Missing information, time zones, and slow triage often stretched quick updates into multi-day delays.