Teams | Collaboration | Customer Service | Project Management

It shouldn’t come as a big surprise that a positive customer onboarding experience ensures that your customers feel like they made the right choice by picking your product or service from the first moment they start using it. It also, eventually, helps you retain them. But what does customer onboarding mean, and what are the must-have strategies to make the process hassle-free for your prospects and customers? Read on.

What colors our imaginations? When it comes to our concepts of artificial intelligence and robots, how much of it is affected by what we’ve seen on TV and in the movies, from The Matrix to Blade Runner? Beyond that, how prominent is the fear of automation taking jobs from humans? Evidently, it has been a very real thing, ever since the Luddites first destroyed textile mills in early 19th century England.

The need to embrace a digital-first approach to business over the past two years has brought about new opportunities to connect with one another — from our colleagues to our customers and even their customers. With distances shortened by a screen, customer communication no longer remains a regional affair or something that requires travel.

In a world where customer service has become increasingly important. It's more vital than ever to have a customer service management strategy in place. Because of the weight customer service holds for your company, it’s vital that you have the right tools for the job.

Bigblue (Support) is a fulfilment solution for e-commerce brands. Hundreds of brands leverage their warehouse network in Europe to scale their operations effortlessly and build a delivery experience that boosts sales. With the Bigblue App for Zendesk Support, you can display Bigblue data directly in your Zendesk sidebar, automatically create alerts for delivery issues while proactively solving them, and easily escalate an issue to Bigblue for carrier delays or lost parcels.

Customer support vs customer success – two terms that have been seen as the same function in some companies, while also operating as completely separate groups within others. While customer support is key to solving customer problems and producing great experiences, customer success is responsible for empowering customers, keeping them happy on your platform/ through your services, and bringing them back for more.