Consumers have embraced the idea of banking and investing online, and that’s good news for FinTech companies. But with more people doing their business and their banking online than ever before, it is challenging for FinTechs to differentiate their offerings from traditional financial service providers who have online offerings as well. The highly competitive landscape creates challenges for FinTechs who want to attract customers away from traditional financial service providers.
As businesses grow, hire more employees, and develop larger networks of IT assets, their need for a more comprehensive IT strategy grows. There has to be a framework upon which they handle requests, issues, or anything else relating to their internal network to keep a mid-size business running smoothly, This is where IT Service Management (ITSM) comes in. ITSM goes beyond just a basic ticketing system, setting a solid foundation with sets of procedures for every key aspect of IT.
Rome wasn’t built in a day – and it didn’t fall in one either. Come the 4th and 5th centuries, the leaders neglected the needs of their various peoples, and oftentimes, as in the case of Majorian, they seemed outright surprised at the unpopularity of some measures. Could Majorian have used a 360-degree view of his Roman subjects (read: customers)?
According to Freshdesk’s Future of CX report, the pandemic has forced consumers to adapt to digital channels. While the consumers of 2022 prefer digital-first experiences, they expect service providers to keep up with quality customer service across channels. As companies revisit their customer service strategy, they can take a leaf out of companies that get customer service right.
Living in the Digital Age, so much of our lives are saturated with data and information. But with so much information available, sometimes we can feel like Johnny Mnemonic, past cranial-storage capacity, where additional data doesn’t help us solve any problems, and instead makes it even more difficult to solve problems.
