Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

7 Collaborative Processes A Leader Must Follow

Collaborative processes are essential to create an organization that is on the same page and in sync with one another. A collaborative process and culture in the workplace is defined as the existence of open and free-flowing interchange of information, data, skills, and sometimes even customers and clients when necessary. It is the opposite of a “hoarding” culture, where employees feel that every man or woman is out for themselves.

Introducing Element Voice Messages, all new VoIP, and so much more...

Hi all, We’re incredibly excited to release major new versions of Element across all three platforms, introducing Voice Messages at last as a first class citizen! Element Web/Desktop 1.8, Element iOS 1.5 and Element Android 1.2 are here today (today-ish, depending on time zones and platforms), fulfilling all your voice messaging fantasies. Grab it whilst it's hot!

10 Best Team Communication Tools for Small Business

In today's modernizing environment, team members can no longer rely on one-on-one interactions with colleagues and communicating every petty information or transferring essential files via email, which can be a time-consuming process due to its etiquettes. Choosing team communication tools can be the best decision because it not only improves communication but also team productivity, collaboration, and time management.

Virtual Agent in Live Chat Software - Vision Helpdesk

In today’s cut-throat competition, every penny is precious. Why spend extra on manpower, when the virtual agent can get it done for free. Vision Helpdesk – Live Chat has the Virtual Agent inbuilt in the system. The Virtual Agent can take care of the instant level one support for your client, thereby reducing the load on your staff. Questions and their Answers can be pre-fed into the virtual agent. The virtual agent also links directly to the Live Chat where staff can connect and continue providing support to the client, thereby leading to instant and efficient customer support.

17 best team collaboration software to skyrocket your business in 2021

Team collaboration software market is growing stronger every day. With companies switching to hybrid work models and leaders realizing how important collaboration is, it is expected that teams will be increasingly using collaborative tools in the years to come. There are numerous examples of team collaboration software on the market. We are bringing you the list of best solutions in four categories essential for simple collaboration – regardless of where you work from!

Nodemailer and the SaaS Paradox of Choice

Early stage companies are constantly evolving their product to fit the market they operate in. They reach customers to keep them engaged using a high magnitude vector that contributes to their success. Architecting the communications strategy for your product thus becomes an important problem to tackle, which in turn can cause second-order effects like having to trade off the speed of product development iterations.

Teamwork Makes the Dream Work

We’ve all been part of the group projects at school where we have that one ‘leader’ who decides whose ideas are interesting and dismisses the others as unamusing. In addition to our leader, we had the lazy one who did nothing but took credit for the hard work of others. Based on those past experiences, it’s no wonder why most of us dread the idea of working together with others. And yet, something incredible happens when people come together to create something new.