Teams | Collaboration | Customer Service | Project Management

The technological advancements in the last decade have allowed significant improvements in the customer service environment. One of such innovations is in-app chat. In-app chat allows users to get their questions answered right at the spot while using a certain app.

User engagement is the process through which users can interact with your app for its intended purpose. It is the fundamental pillar of effective app strategies. As per research, app engagement increased by 30% between 2019 and 2020 and 7% between 2020 and 2021. Even though acquiring new customers is challenging in its own right, it becomes even more complicated when the space is highly contested among different brands competing for users' attention.

The idea of having a team dedicated to communicating with a company’s workforce isn’t new. Still, the last three years have intensified the need for an internal comms team as the workplace morphed from a single location to distributed locations, with employees spanning different cities, workplaces, and time zones.

In fact, as we discovered in our Anywhere Work 2023 Employee Experience Survey Report results, 79% of HR executives feel that this “anywhere work” shift has created disconnects on a number of fronts, making internal communications more challenging than it was before. The struggle is rooted in the fact that most organizations are ill-equipped to manage a hybrid workforce.

Maximise productivity with these digital-first collaboration innovations.

Here are five EX trends based on the insight we’ve captured when listening to our customers, researching, and analyzing data, combined with a smidge of crystal-ball gazing.

It looks like collaboration is evolving to be one of “those terms” used everywhere without a lot of context to it. So, in terms of an agile work environment, when we ask: ‘What is collaboration to an agile project manager,’ there are numerous instances of “collaboration” going out of a specific spectrum.

A pause for reflection allows us so much room for growth. We get to celebrate wins, grieve the losses, and be intentional in our path forward. It’s no secret that the past few years have wreaked havoc on both our personal and professional lives. We’ve had worldwide crises back to back, seen or experienced an onslaught of layoffs, and weathered our way through difficulties beyond our wildest imaginations.