Teams | Collaboration | Customer Service | Project Management

Luware won Silver in the category Best Customer Service at the US Customer Experience Awards 2026, recognizing an approach we call “people over KPIs”. The idea is simple: most customer service teams are measured on speed and volume, but the outcomes customers actually value, a lasting fix and a relationship they trust, come from removing the pressure, not adding to it. Here is what that looks like in practice.

Choosing IT help desk software is really a decision about how fast your employees get unblocked when something breaks. A slow, disorganized ticketing process means lost laptops sit unrepaired, password resets pile up in a shared inbox, and new hires wait days for basic access. IT help desk software fixes that by turning scattered requests into a tracked, measurable workflow.

In July 2026, our community published 275 new templates to Miroverse. The submissions ranged from HR and strategy canvases to themed team retrospectives and discovery toolkits. Creators continue to collaborate with AI on the canvas to speed up planning and facilitation. Below, you’ll find the top templates and creators from July 2026, plus an AI workflow spotlight. For even more inspiration, explore our growing AI-Accelerated template collection.

The latest release of OneDesk is now live! This release brings some big new features as well as some frequently requested enhancements.