Teams | Collaboration | Customer Service | Project Management

Jira Align Blueprint - How to Prioritize Work

Atlassian’s Agile at Scale Solution Blueprints are manuals that connect best-of-breed scaled agile concepts to the tactical how-to details of implementing those concepts with Atlassian’s agile products. In this video we explore how to prioritize work, manage the feature backlog, and ensure organizational alignment so that teams know they are working on the most important things.

5 Factors to Consider Before Trialing a Four-Day Working Week

The past 18 months have necessitated a shift to working remotely, adjusting to more flexible hours, and mastering the Zoom mute button. As companies consider how best to approach the new normal in 2021, one idea that is making waves across the globe is the four-day working week. In our previous article, we looked at the pros and cons of the four-day week. If you’re considering a trial at your company, it’s important to be prepared beforehand to get the best out of the exercise.

What is Team Chat Software and How does it Work?

Team chat software is a place where you can connect and communicate with your team members in a secure and dedicated professional environment. A lot of people refer to team chat software as a business communication tool, but it is much more than just this. Team chat software is a powerful invention that helps you connect with people from across different departments, countries and even continents.

Please hold-the tech revolution that's changing customer service

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.