Teams | Collaboration | Customer Service | Project Management

An "unreasonable" era: Mike Cannon-Brookes on leading, creating, and staying ambitious in the age of AI

This story is based on an interview with Harry Stebbings on the 20VC podcast. You can listen to the episode here. Ever stare at your washing machine and wonder, “Why is this so complicated?” Mike Cannon-Brookes does. After more than two decades building Atlassian, he’s convinced that progress depends on being a little “unreasonable”: challenging the status quo, redesigning what doesn’t work, and empowering others to do the same.

10 best call center workforce management software

Efficiency is key to keeping a call center up and running. And one of the easiest ways to boost call center efficiency is by using call center workforce management software. Workforce management software can help you schedule the right agents to the right seats at the right time. It can also assist with accurate call volume forecasting, workforce analysis, and real-time staffing adjustments. Wondering which software will be the best for your call center? Don’t worry.

Stop Chaos at Work. Start using Workforce Management Software

Stop chaos at work. Start using workforce management software. Missed shifts. Double-booked meetings. "Wait, who's working today?" Spreadsheet nightmares. Sound familiar? Workplace chaos isn't just annoying—it's killing your productivity. But here's the thing: you don't have to live like this. Workforce management software turns the chaos into clarity. Automated scheduling. Real-time tracking. Instant visibility. Less stress, more results. The difference? Going from "Where is everyone?" to "We've got this" in one click.#WorkforceManagement Subscribe for more relatable work moments and productivity tips!

How to Build Custom AI Workflows That Work for Teams

Joe McLean, Group Product Manager, and Daniela Kirchhübel, Head of Platform PMM & Partner Marketing at Miro, guide you through building custom AI workflows that transform entire team operations. This hands-on masterclass reveals how collaborative canvases evolve into intelligent prompts that amplify human creativity and decision-making.

What is Employee Development: A Complete Guide

The right employee development plan paves your way to success and growth. When your teams are motivated enough to keep working and keep pushing through, everything you have planned will execute smoothly. The rest, including more employees, increased retention rates, and a higher client base, will follow one at a time. However, where do you start? We have covered everything you need in this blog.

Why Marketing Agencies Are Ditching Billable Hours For Value-Based Productivity

Key Takeaways I remember early in my marketing career, the clock was everything. But recently, across SaaS and agency ecosystems, I can visibly see a shift from the billable-hour trap to embracing value-based productivity. Today, I’ll break down why the shift happened and how it can improve your culture as well!

I Tracked My Dev Team's Context Switching for 30 Days - We Were Losing 3 Hours Daily!

According to each employee’s productivity, we set a target for each team. So do we for our dev team as well. But, where every team was successfully reaching their targets, the dev team could not. They were constantly missing their deadlines with huge backlogs! So, I decided to find the reason behind this. I leveraged employee productivity tools, analyzed the data, and the result shocked the entire office! The dev team was losing 180 minutes every day! This became the reason for all these headaches.

Boosting productivity Is about more than just software. It's about respecting your team's time

In my two decades of leading an IT services firm, I have seen countless businesses search for a silver bullet to solve their productivity problems. The common belief is that the right piece of software, the perfect app, or the latest platform will magically unlock a new level of efficiency. While technology is a powerful enabler, this thinking misses the point.