In a recent Teamwork webinar, we had the pleasure of hosting Megan Bowen, Chief Customer Officer at Refine Labs, for an insightful and engaging discussion on how agencies can boost profitability by establishing stronger teams, processes, and pricing strategies.
When Dymatec began expansion into the US, Vaughn Newton wanted to share sales targets in a way that would make new team members across the pond feel included. What he hadn’t banked on was the profound culture change that would happen as a result of making sales figures visible to everyone.
Once again we see bureaucrats with a poor understanding of how modern technology works deny ordinary people their right to privacy, as enshrined in the Universal Declaration of Human Rights (Article 12). This time it’s India, where Element is one of 14 messaging apps blocked by the Central Indian Government which - we believe from media reports - relates to Section 69A of the Information Technology Act, 2000.
Optimizing your help desk and processes is key to maximizing the satisfaction of customers. Help desk management should be a complementary process between your help desk software and your team. On one hand, your help desk should provide you with the optimal features to improve your processes. On the other hand, you should define your workflows and ensure best practices are followed. With that said, here are 10 best practices for managing your help desk and improving your support.
As businesses navigate the evolving work landscape, reintegrating remote employees back into the office presents a unique set of challenges. In this blog post, we'll discuss these challenges and how Insightful's software can provide the necessary support for a smooth transition.
Discover the positive and negative impacts of hybrid work on company culture, and learn how Insightful's software can help businesses navigate this new landscape while maintaining a strong company culture.
