Teams | Collaboration | Customer Service | Project Management

Help Desk Software for Healthcare: Must-have Features and Challenges

Over the last decade, hospitals and healthcare organizations have digitalized their processes — and with increased digitalization, the role and responsibilities of the IT department and service desks in the healthcare sector have grown significantly. Nowadays, most providers keep digital or electronic medical records and use advanced hospital management systems. Hospital equipment manufacturers are also following these trends, and developing products that connect or sync with digital systems.

How to Increase Intranet Adoption & Increase Engagement

Is your intranet a content dumping ground? A graveyard of unread posts? Do you find that no matter your efforts, pleading, or incentivizing efforts, you still can’t get your fellow employees to read the information posted to your intranet? If this sounds like your organization, you’re in good company. People resist change and default to what’s easiest. Unfortunately, intranets are notorious for being the opposite of easy. But don’t despair just yet.

How to Stay Connected with Your Remote Team: Tips for Building a Virtual Bond

Who would have thought 20 years ago that we would lead teams through a screen? Yes, the pandemic has forced us to change the way we interact with people. Leadership has evolved, and nowadays, the way we work and interact has drastically changed! As we know how tough it can be to stay connected with your remote team and to maintain a good working relationship with your remote employees, we have compiled the best tips for building a virtual bond with your remote team! Stay tuned.

Experience Design: The Mindset Behind Products, Services, and Solutions

If you’ve ever found yourself returning to an application or online service because it just “feels right” or seems to mimic your needs without you having to give active feedback, then you’ve most likely encountered a business that has good design experience (XD) behind it. Among the many elements in experience management, experience design is arguably the most impactful.

13 Best Zoom Alternatives for Virtual Meetings and Webinars in 2022

Users search for virtual meetings and webinars’ tools in the name of Zoom alternatives expecting the same capabilities in the tools they are seeking - that is, the impact of Zoom on worldwide users. In other words, "Zoom" as a brand name has become synonymous with online meetings. If internet stories are to be believed, there was a significant surge in the use of Zoom for remote work, distance education, and online social contacts during the COVID-19 pandemic.

How to Develop an Employee Experience Strategy

Do you have a favorite place to shop? Take a moment to imagine it. What does it look like? How does it feel? Whether it’s a farmer’s market, a home improvement center, or the storefront of a luxury brand, we don’t just shop there for what we buy. We love the carefully-curated experience, designed to be memorable. It’s the little touches that make a customer experience unique and keep shoppers loyal. That’s what customer experience strategy is all about.

Do User Experience Surveys Work? Demystifying User Research

Sometimes, simply choosing not to send a user experience survey saves you time and money, not to mention improving experiences simply by not sending an empty survey. In this presentation, InvGate Product Specialist Matt Beran talks user experience research and the role of surveys. Plus, he tries to answer the ultimate question: do user experience surveys work?

What's New in Asana | August 2022

Welcome to the August edition of What’s New in Asana! First, start your work week off strong by setting a weekly focus on Asana’s mobile app. Your focus stays visible on My Tasks and helps you prioritize your most important work. Next, our improved Google Drive integration helps you keep conversations about work all in one place. Now you can get notifications on tasks in Asana when someone comments on an attached Google file. This ensures open comments are actioned and work doesn’t slip through the cracks.