Teams | Collaboration | Customer Service | Project Management

How Employee Experience Technology Will Revolutionize the Workplace

It’s been a long road since 2020 with many companies changing up not only the way they do business with customers, but how that business gets done from an internal operations standpoint. Most are realizing how employee experience technology will revolutionize the workplace, and this post should help convince the rest!

Let's get phygital: blurring online and IRL retail customer experiences

As shoppers trend towards becoming true omnichannel consumers, they’re opening both their real and virtual wallets. Consumers who blur the line between IRL and online shopping spend 70% more often – and about 34% more than people who shop exclusively in-store, according to McKinsey.

3 brand new Time Doctor features to start 2023!

Hear from Time Doctor co-founder Liam Martin, about the three brand new features that are starting 2023 off with a bang! Learn about Time Doctor's new Paid Breaks, Self-Assigned Tasks and Executive Dashboard and how they help customers identify potential problems faster and provide more accurate metrics.

The Ultimate PI Planning Guide for Agile Project Managers!

Sticking to the agile philosophy can be tough as a business scales. Glassdoor’s Diversity Hiring Survey reinforces the importance of having a diverse workforce. According to this survey, around 76% of employees claim that having a diverse workforce is important when evaluating companies (and job offers). To empower a more global workforce to work efficiently, project managers need to be able to manage the interdependencies between geographically-dispersed teams.

How to choose the best help desk software in 2023

Help desk software helps you track employee and customer issues, automate routine tasks, and provide proactive support. In this video, we reveal the top 10 help desk ticketing software features in 2023. Why choose Zendesk? Zendesk help desk software is trusted by more than 100,000 businesses and helps you to drive higher productivity and superior ROI.

What is ChatGPT? An Introduction to OpenAI's Conversational AI Model

ChatGPT took the world by storm at the end of January and revolutionized the use of Artificial Intelligence (AI) for creating content. But what is ChatGPT exactly? In a nutshell, it’s a conversational AI model developed by OpenAI, an AI research lab based on natural language processing (NLP) and deep learning. It is designed to provide users with an easy and intuitive way to interact with an AI system in natural language. Keep reading to discover what it can do, how it works, and how to use it.

Hybrid Work Attendance Monitoring: Here's What You Need to Know

Before the pandemic, the term ‘Hybrid Work’ was in theory. As COVID-19 has changed the work culture totally upside down, companies going fully remote work policy have experienced the pros and cons of in-office and remote work. Therefore, over 90% of mid-size companies are moving to hybrid work culture.

6 Tools & Services To Help Get Your Small Business off to a Great Start

Starting a small business from scratch is often akin to climbing a mountain with a heavy rock in your backup. You have an undeniably difficult path ahead of you, where a vast majority of people give up, and add to that an endless stream of obstacles, hellbent on derailing your efforts, and defeating you no matter how hard you try, and how much time you spend.