Teams | Collaboration | Customer Service | Project Management

Crafting an effective compliance policy: A comprehensive guide

Given today’s intricate regulations, every organization, no matter its size, must have a strong compliance policy. A well-written compliance policy lowers risks and guarantees that your business complies with all applicable laws. In this blog post we will learn what makes a strong compliance policy, how to make one, and common traps to avoid.

The top 10 compliance training software in 2024

In the modern, fast-paced corporate environment, it is more crucial than ever to comply by regulations that are continuously changing. By using the appropriate compliance training software, you can ensure that your business maintains current industry standards, stays out of financial trouble, and maintains a favorable reputation. The features, prices, and benefits of each product are highlighted as this article looks at the top compliance training software for 2024.

Introducing Formula Fields: Hello robust reporting and goodbye manual calculations

It’s time to put away your calculator and stop exporting data to external spreadsheets just to apply calculations. Introducing Formula fields - add, subtract, multiply, and divide fields to spin up the perfect insights in your custom reports!

5 key steps for correcting non-compliance

In a world where accountability and integrity are crucial for business success, compliance goes beyond just following the law. When there’s non-compliance, it’s not just an inadvertent slip-up; it’s a major problem that needs immediate corrective action. Correcting non-compliance isn’t just about avoiding penalties; it’s about reinforcing the trust and confidence of stakeholders, customers, and employees.

Zendesk Community Event: Achieving CS Excellence with Workforce Management and Quality Assurance

On August 29, our community came together for an amazing event focused on achieving customer service excellence through the synergy of workforce management (WFM) and quality assurance (QA). Attendees had the opportunity to learn from a savvy panel of experts and explore the latest innovations set to elevate support operations to new heights.

Billable Rates 101: A Guide For Professional Services

Everyone knows you need solid revenue and profits to build a sustainable business. But there are lots of different factors influencing those areas. To truly understand your revenue and profits, you need to first understand billable rates and your average billable rate (ABR). This way, you know how efficiently you’re generating revenue and profits. And can adjust your pricing or resource allocations to boost your margins. Here are the basics.

Why Control is for Amateurs with Rachel Happe, Founder of Engaged Organizations

This episode features an interview with Rachel Happe, Founder and Digital Workplace, Organization, and Community Strategist at Engaged Organizations. In this episode, Shawn and Rachel discuss treating employees as assets rather than machines, rewarding human contributions, and valuing emotional and social aspects in the workplace.

Build a culture of experimentation to embrace AI's full potential

Mainstream AI has arrived, and with it all the questions about what this means for our jobs and our businesses. Which tasks are best handled by humans, which do we want to hand over to AI, and which are most effective through some kind of human-AI collaboration? Will leaders need to up-skill entire workforces? And will all this make work better? It’s easy to feel overwhelmed by the pace of change. But, equally, now is not the time to take a back seat to wait and see what happens.