What's Good: Knowledge Capture App in Zendesk Guide
With the Knowledge Capture App, you can ensure that the knowledge on your team is consistently documented, building and enriching it over time.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Freshworks Reaches $100 Million in Annual Recurring Revenue, Unveils Freshworks 360
Freshworks, a global leader in customer engagement software, today announced it has reached a revenue milestone by crossing $100 million in annual recurring revenue, led by its flagship support product Freshdesk (Customer Support Software) and continued rapid growth with its Freshservice (IT Service Management Software) and Freshsales (CRM Software) products over the last several quarters.
Future of customer experience in BFSI - #FreshThink
Here's what industry leaders foresee as the future of Customer Experience in BFSI
Customer Experience in BFSI - #FreshThink
Check out the video where BFSI leaders answer to what Customer Experience means to them.
The Art of Customer Experience
In any organization, it's important to have the right customer experience strategy. Here's Beth with 'The Art of Customer experience'.
Zendesk Launches Workflow and Collaboration Tools to Help Enterprises Deliver Better Customer Experience at Scale
LONDON–June 7, 2018–As part of its continued growth in the enterprise market, Zendesk, Inc. (NYSE: ZEN) today launched new collaboration and workflow tools designed to help large companies respond to customer needs quickly and easily.
How Customer Expectations Changed Over The Years In BFSI - #FreshThink
This year at IAMAI FintechX, we interviewed a few BFSI Industry leaders and here's what they have to say about Customer Expectations.
WTF is Zendesk?
Get the lowdown on where Zendesk started, and how it's making business software for customer engagement cool.
Integrating applications with OneDesk using Zapier
OneDesk is software for project management, and helpdesk. This video shows an example of connecting OneDesk with another application using the Zapier platform.
Agile project management with OneDesk
OneDesk is software that combines project management and helpdesk. This video covers some basics of using OneDesk for Agile Project Management.