TSU Webinar - April 2018 - SLAs
Learn how SLAs (Service Level Agreements) can be managed in TeamSupport to improve customer satisfaction!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
What's Good: Roles and Permissions in Zendesk Chat
Better organize your team with roles and permissions in Zendesk Chat, where you can specify granular permissions for each team member.
What's Good: Skills Based Routing in Zendesk Chat
With skills-based routing, you'll always be able to pair customers with the best-skilled agent to handle their request.
What's Good: Team Publishing in Zendesk Guide Enterprise
Team Publishing in Zendesk Guide Enterprise makes it possible to involve the right people in the writing, editing and review process of self-service content.
TeamSupport Integration with Salesforce
See how TeamSupport customer service software integrates with Salesforce CRM to give your team the best of both worlds.
TSU Webinar - March 2018 - Community
Learn more about how to better collaborate with colleagues and customers by using TeamSupport community features!
What's Good: Zendesk Support + Guide
Empower your agents and offer better self-service to customers by adding Zendesk Guide to your Support account.
New: Faster, smarter, happier customer support with Zendesk Chat & Geckoboard
Customer service is changing. Gone are the days when it was perfectly acceptable to respond to a customer in a day or two. Nowadays, whether you’re selling cars, consulting, or carrots, customers expect fast, friendly resolutions to their problems in minutes, not days.
What's Good: Conversion Tracking in Zendesk Chat
Measure your business goals and grow your bottom line with conversion tracking in Zendesk Chat.
TSU Webinar - February 2018 - Chart and External Reports
Learn all about how to make the most out of charts and external reports in our latest TSU webinar!