New August 2023
The August 2023 release of OneDesk is now live! In this release the team has added a variety of usability enhancements and useful new features.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Democratizing Creativity through AI with Matthew Hutson l Conversations with Zendesk Podcast
On this episode, we’re joined by Matthew Hutson, Contributing Writer at The New Yorker. Matthew has been writing in the AI space for quite some time and shares many important insights about creativity and the role of AI in a number of fields.
Why more financial firms are banking on AI for better CX
For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.
Boosting Satisfaction with Your Customer Service Chat Software
Customer Service Chat Software: Providing excellent customer service through live chat is crucial for any modern business. Keeping customers happy ensures positive brand experiences and loyalty over time, but many businesses settle for experiences that frustrate customers. Transforming customer service chat support takes more than just installing a tool or software and giving split-second responses.
8 Essential Customer Service Skills l Improving the Customer Experience
Great customer service isn’t possible without the right customer service skills. In this video, we show you the top 8 customer service skills for 2023. Timestamps: Intro - 0:00 Why are customer service skills important? - 0:25 8 customer service skills you need - 0:42 Tip #1: Empathy - 0:46 Tip #2: Product knowledge - 1:23 Tip #3: Collaboration - 1:42 Tip #4: Speed - 2:03 Tip #5: Communication skills - 2:13 Tip #6: Data-centricity - 2:31 Tip #7: Consistency - 3:10 Tip #8: Adaptability - 3:28.
5 Power BI Service Desk Dashboards to Deep Dive Into Your Performance
Everyday service desk operations are constantly producing an abundance of meaningful information. When used smartly, it offers a wealth of opportunities for optimizing processes. Typically, IT Service Management (ITSM) software comes with built-in analytics that cover most of the necessities for a help desk manager. However, there are some cases where they might need to cross-reference multiple databases, some inside the tool and others outside it.
Help my AI! presents: SCR33CH
AI is everywhere these days, but not all AI can handle customer service. Some companies are getting stuck with technology like SCR33CH. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
Sponsored Post
Slack Workflows: How To Streamline Team Communication & Collaboration
Slack workflows can play a pivotal role in automating aspects of your operations. At the core of operational excellence is an unwavering commitment to efficiency. Leveraging Slack workflows is an easy way to bake efficiency into your workflow processes. If you are looking to begin embracing automation and don't know where to start, examining your existing technology stack is the best place to begin. As of 2023, Slack has an impressive 20 million active users.
Drill Down and Jump To in TeamInsights
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.
Drill Down and Jump To Functionality in TeamInsights
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.