Teams | Collaboration | Customer Service | Project Management

What if we told you listening wasn’t as simple as, well, just listening? In fact, different types of listening go beyond learning—you can also listen to improve your relationships, deepen your connections, and build trust. In this article, we’ll walk you through the different types of listening and show you how active listening can help you listen to understand—not just respond.

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

In today’s increasingly competitive marketplace, people—particularly those in customer support—are key to setting your company apart from the crowd. Needless to say, the stakes are high. To get you started on the right foot, here are five ways to think about increasing your CSAT and elevating your brand.

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.