Teams | Collaboration | Customer Service | Project Management

Ensuring that customers have a superior experience using a product or service is a top priority for most companies. Customers expect to have access to fast and easy customer support when and where they need it. As a matter of fact, research shows that 40% of customers stopped doing business with a company due to poor service. However the current economic climate is forcing more companies to make tough decisions regarding where to focus their resources.

Suppose your company still uses an outdated landline communication system. In that case, you can get irritated by its limitations because these networks are costly to operate, difficult to expand, and do not offer an affordable choice in a world where mobility is rising. These are merely a few factors that show the increase in SMBs' decisions to remove their landlines and migrate to VoIP phone systems.

When it comes to spotting a great employee, many business owners feel like they are looking for a needle in the haystack. It can be difficult to identify someone truly exceptional, especially if you don’t have a lot of experience hiring employees. However, there are certain key and sometimes, very subtle qualities that all good employees should have. In this blog post, we will discuss some of those qualities and give you tips on how to find…. and retain them. Keep on reading!

Every project, no matter how big or small, requires a solid foundation of requirements to ensure lasting success. In fact, proper requirement management is often the difference between a project that meets its objectives on time and within budget and one that falls short.

In our most recent cohesion podcast, we share the inspiring career journey of Barbara Massa, Executive VP of Chief of Business Operations for Mandiant. With over 20 years of experience, she has played a significant role in taking a company public, and successfully executing several acquisitions—and she had great insight to share!

The world is experiencing a defining moment for humanity: after years of advances, artificial intelligence is having its coming out party. When experts compare it to the invention of the printing press or the Internet, that’s not hyperbole. AI will revolutionise huge segments of our society, and while the full ramifications of this technology cannot be fully known – after all, AI continues to rapidly evolve – Zendesk expects it to affect every single customer touchpoint.

Learn about the benefits and drawbacks of monitoring employees without their knowledge. This article discusses ethical, legal, and practical considerations and provides strategies for effective and ethical employee monitoring.