Zulip Server 3.2 bug fix release
We released Zulip Server 3.2 today! This is a bug fix release, containing a few cherry-picked changes since Zulip Server 3.1.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Mattermost joins Red Hat, GitHub and Google in the CVE Program to maintain an international, open data registry of security vulnerabilities
Mattermost is joining Red Hat, Google, and GitHub and over 130 other leading technology organizations authorized to be a Common Vulnerabilities and Exposures (CVE) Numbering Authority (CNA) by the CVE Program. The world’s most privacy-conscious enterprises and governments rely on Mattermost’s self-hosted, open source collaboration platform to keep their most vital communications safe and sovereign.
Why Distrito moved from Slack to Rocket.Chat (and any startup community should do the same)
Supporting 250 startups from Brazil, Distrito is an innovation platform that helps startups to succeed and support the digital transformation of Enterprises. Their mission is to uplift startups through a Strong Innovation Ecosystem focused on Community, Leap, Venture, and Data Mining. In order to bond their ever-growing startup community and manage their team of 140 people, implementing a comprehensive communication tool was not only a necessity but also inevitable.
Mattermost integrations: Sending alerts to a channel with an incoming webhook
Last week, we shared an introduction on how to use incoming webhooks to integrate with Mattermost. Here’s an example of how to use them in action.
Rocket.Chat Spaceflight for your crew with WhatsApp
Learn how you can improve your customer service. Understand how Rocket.Chat can allow your crew to talk to your customers through a single WhatsApp phone number.
Zulip Desktop 5.4.3 security release
Today we released Zulip Desktop 5.4.3, fixing a security issue: This release also includes the following changes since 5.4.2.
High-trust collaboration: Real-world lessons from implementing Mattermost at scale
Managing the flow of information within an organization can be a daunting task even for small teams. But for large corporations, creating a communication and collaboration workflow to meet the needs of thousands of users—while meeting their standards for security and compliance—can be a huge challenge. So what does it take to maintain secure communication for tens of thousands of users?
Courier Live: Controlling IoT using the Webhook Provider
Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.
What's What at Zendesk: Stay connected in real-time with social messaging
Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.
What Is Omnichannel? (And Why It Is So Crucial For Businesses)
What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.