Teams | Collaboration | Customer Service | Project Management

Courier Live: Controlling IoT using the Webhook Provider

Aydrian and Riley use the Courier Webhook provider to connect to a BlinkStick Square when a notification is sent. They walk through setting up a Courier route and websocket event. Click "Show More" to jump to key moments in the video. Riley Napier, Sr. Software Engineer Courier: The smartest way to design & deliver notifications. Design once, deliver to any channel with one API.

What's What at Zendesk: Stay connected in real-time with social messaging

Social messaging has skyrocketed in popularity for customers getting in touch with customer service. It can be hard for companies to think about how to spin up and manage new channels. Our new improvements make it easy to pull the social messaging options customers want into a unified conversation across channels, including chat, email, and phone support. Join Claire Peracchio to dive deeper into Agent Workspace: Social Messaging to see this update in action.

What Is Omnichannel? (And Why It Is So Crucial For Businesses)

What does it take for a business to succeed? Regardless of your industry, lowering the cost of customer acquisition, increasing sales and customer retention are probably among your primary business goals. In a perfect scenario, your business interactions seamlessly acquire new customers, retaining current clients while upselling. However, in today’s fast-paced world, the customer journey has become shorter.

How Self Organization Impacts Work Results

Being organized and having a work ethic may increase the productivity of your performance. It also helps reduce stress and tensions at work because you have everything planned out, and you deliver top quality services. But what are the most important elements of self-management at work? And, most importantly, how do your organization techniques impact your performance. In this article, you’ll find key aspects of self-organization along with some tips to become better at planning your work.

Mattermost Integrations Guide, Episode One: A New Hook

One of the great things about Mattermost is how well it integrates with all the other systems you use. But this flexibility can make it difficult to figure out which integration to use for each purpose. This series will review the various ways Mattermost can connect to other systems to give you an idea of what is possible and when to use what method.

All aboard! Rocket.Chat 3.6 is here

The two words that every Rocketeer loves: New Release! In Rocket.Chat 3.6, as usual, we have a lot of exciting new features, improvements and bug fixes to tell you about. To make sure you don’t miss a thing, we selected the most important features and listed them below. In this month’s release, all of the features and improvements can be enjoyed by everyone – everything is available on our Community version. *If you wish to view the complete list of updates, click here.

Mattermost-Jitsi: Open source, self-hosted alternatives to Zoom and Slack

Mattermost and Jitsi—open source, self-hosted alternatives to Slack and Zoom—now integrate! With the Mattermost Jitsi plugin, Mattermost users can now instantly launch secure Jitsi voice, video and screen-sharing calls, either on-prem with the self-hosted Jitsi software or via the cloud with Jitsi Meet.

How Failure to Communicate Almost Cost These Businesses Everything

Communication is the key to any healthy relationship. You wouldn’t expect your loved ones to read your mind, would you? (Ahem..at least not all of the time) So why should your customers and employees have to do all of the guesswork? The single biggest mistake most companies make is the failure to communicate, losing their customers’ interest, and sometimes even their trust. And without internal communication with their team, businesses would simply cease to exist.