Teams | Collaboration | Customer Service | Project Management

In this video, we’ll take a look at what webhooks are, how they function, and how to use them at Zendesk. We’ll also set up a couple of webhooks, first in the Zendesk Admin Center UI where we’ll see how we can create cards in the project management tool Trello, then using the webhooks API, where we’ll work with the Github API to raise issues in a repository.

The next generation Slack Platform is packed with a ton of amazing features. In this video we’ll get a quick overview of what the new Slack Platform has to offer, and how these new features work together in a way that makes it faster and easier to build solutions that simplify your working life.

The Zendesk Community took a deeper dive into the new and advanced Routing and Live Agent Reporting capabilities. Joined by our panel of experts who shared an overview of the benefits of these new features while presenting a better understanding of how they intertwine with other Zendesk routing capabilities.

Learn how to get the most out of TrackingTime if you work in a Marketing Agency 🚀 When it comes to profitability, efficiency, and productivity, time-tracking tools are game-changers at marketing agencies. They also enable you to make better decisions as a leader. Features like custom fields, project management, work schedules and pace can simplify your daily work⚡ It’s easy to get started with time tracking software, and you’re bound to realize the benefits almost immediately.

Hear why Conversational CRM is the future of personalized customer experiences.

Dale shows us how to build a live dashboard for Google Analytics 4. A custom GA4 dashboard makes it easy to share important Google Analytics metrics with team members – via desktop, TV dashboard, Email or Slack.