Teams | Collaboration | Customer Service | Project Management

We know there's more to Messaging than basic configuration and enabling new features. In this video, we explore the value behind Zendesk Messaging, how to prepare for rollout, and how Messaging can help your team provide an end-user experience that your customers expect and deserve. Timestamps:👉 0:33 - Consumer desire👉 1:18 - Future of service👉 2:10 - What Zendesk Messaging does👉 3:18 - Benefits overview👉 3:41 - Benefit 1👉 4:32 - Benefit 2👉 5:19 - Benefit 3👉 6:02 - Benefit 4👉 6:27 - Plan for Zendesk Messaging.

In this webinar, you will learn:🎯 How to set up your forecast and schedules🎯 How to adjust your forecast for the best accuracy🎯 Best practices for scheduling complexities.

In this session, Jordan Sleightholm will host this deep dive into how to get the most out of Tymeshift's reporting. You'll learn more about:🎯 How to set up reports🎯 The best reporting templates to think about🎯 Powerful metrics that everyone should keep in mind Timestamps:🔬Recap of Tymeshift features 📋Reporting 📈Insights & metrics best practices 👀Reporting Views 🖼️Dashboards 🧑‍💻Agent Attendance.

On this episode, we’re joined by Diane Lye, Chief Information Officer of Rivian. Diane shares her invaluable insights on leadership, the importance of meaningful work, and Rivian's mission-driven approach to creating sustainable technology for our planet's future. 🕰 Timestamps: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

In this demo, Eoin Ryan, Senior Product Manager, walks you through the enhancements that have been made to the board and backlog on company-managed Jira Software projects. Say hello to inline editing, more out-of-the-box filters, redesigned epic and version panels, and much more. None of the functions you use to plan or track will be lost – just upgraded for a better experience.

At this webinar, we'll cover the most used Tymeshift Easter eggs that provide immediate value and enhance your Tymeshift experience. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn more about the latest Jira Work Management updates in our Monthly Minute. Customize how your tasks are visualized, work from anywhere with mobile app updates, and add approval steps to your workflows. Jira Work Management makes it easy for business teams to collaborate, align, and deliver work, all in one place. Connect with Jira Work Management and Atlassian.

Guest host Nick Polce, Business Agility Practice Lead at Accenture, speaks with Diana Larsen, Leadership Agility Advisor at Eos House Consulting. Nick and Diana sat down at the Agile Australia Conference to talk about how, even though retros are often a device that gets set aside when things are busy, changing your teams’ way of thinking about retros can improve efficiency in both short sprints and over the long term.

This episode features an interview with Betsy Leatherman, Global President of Consulting Services at Leadership Circle. In this episode, Amanda and Betsy discuss leadership development, common mistakes leaders make during layoffs, and the two leadership orientations.

🤝 Artificial intelligence is the friend — not foe — of customer service agents. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.