Teams | Collaboration | Customer Service | Project Management

The way we interact with the world around us has changed over the last decade. We use our mobile devices to shop, read the news, and connect with friends and family. So it’s more important than ever for businesses to have a strategy for mobile customer engagement. According to the Zendesk State of Messaging Report 2020, 70% of all customer interactions will involve emerging tools like chatbots, machine learning, and mobile messaging by 2022, up from 15% in 2018.

Let’s not beat around the bush: as product managers, we know from experience how painful working in Jira can be. The reason is simple: Jira is designed for developers. While it performs brilliantly as an issue-tracking software, trying to twist it to conform to a product manager’s needs can be as stressful as it is unrewarding.

We introduced this blog series in Part 1 by walking you through what to expect after the onboarding process, starting with your dedicated Customer Success Manager (CSM). In Part 2, we explore all of the self-service options available within the TeamSupport platform. Help Yourself Many, if not most times, it’s more time efficient for you and your agents to solve simple issues yourselves, rather than submitting a ticket, sending an e-mail, or calling support.

Hello everyone! We’ve released a few updates for Riot today, grouped under the logically titled 1.6.3 (guess what the previous update was called...more on that later). Heads up that 1.6.3 is a security update, so please upgrade - many thanks to Quentin Gliech for reporting a vulnerability in single sign-on (SSO) deployments where Riot could be confused into sending authentication details to an attacker-controlled server. We are not aware of this being abused in practice.

Trying to navigate rapid workplace change? You're not alone. Slack’s services partners can help

In Linux, system calls (syscalls) are at the heart of everything. They are the primary interface through which an application interacts with the kernel. Therefore, it is vital that they are fast. And especially in a post-Spectre/Meltdown world, this is all the more important.

If you were to ask someone to name the best note-taking apps, Evernote and Microsoft OneNote would be two powerhouses among the best note-taking apps. It’s no surprise why. Microsoft OneNote is the best note-taking app that really popularized the concept, and Microsoft and Evernote are two of the biggest players around. If you’re thinking about signing up for note-taking apps, you might wonder who wins in a battle between OneNote vs Evernote vs Notion on features, pricing and more.

As published in CustomerThink.com, June 2, 2020. In everyday life, people are bombarded with the concept of “change” and “switch.” Whether it’s driving by a billboard advertising a cool new car or seeing a phone company commercial on TV and wondering if you can get more data for less money, there is always someone out there trying to paint a picture of a greener pasture. It happens in our work life, too.

Customer churn is an incredibly vital metric for a growing business. It can show you how well you retain customers and improve customer satisfaction. No company can keep 100% of its clients. However, to keep as many as possible, you need to predict when customers will leave and find out why they’re leaving. Customer churn exists for this reason.

At its core, digital transformation is exactly what it sounds like: “The process of integrating newer and more sophisticated examples of digital technology across all areas of your business, thus fundamentally changing how things operate for the better along the way.” But at the same time, it’s also so much more than that. It’s a unique opportunity to not only streamline engagements but eliminate manual processes in favor of automated alternatives as well.