Teams | Collaboration | Customer Service | Project Management

Your sales team is the lifeblood of your business. But keeping them working at maximum efficiency can be a tricky balancing act. In fact, 40% of companies missed their sales targets in 2020. So what is the secret sauce that keeps your business out of this statistic? It all comes down to efficiency and how well your sales team uses their time and resources to close deals. Your sales team needs to be as efficient as possible in today’s competitive global marketplace.

When you’re living in the middle of a workplace revolution, it can be hard to see the forest for the trees, especially if you’re a Millennial who grew up with technology — literally. Born between 1981 and 1996, Millennials ranged from eight to twenty-three when Facebook was first released on the Harvard campus in 2004. (Yes, Facebook is that young.) After that, more social networks followed: Twitter in 2006, Instagram in 2010, and now TikTok in 2016.

As businesses grow, hire more employees, and develop larger networks of IT assets, their need for a more comprehensive IT strategy grows. There has to be a framework upon which they handle requests, issues, or anything else relating to their internal network to keep a mid-size business running smoothly, This is where IT Service Management (ITSM) comes in. ITSM goes beyond just a basic ticketing system, setting a solid foundation with sets of procedures for every key aspect of IT.

Many companies let go of workers as soon as the recession started to emerge. We have better tactics to propose, so you can keep both your company and your staff.

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

When it comes down to managing your workforce, there are multiple theories about project management to choose from. However, as you begin your research into which theory fits right for you and your business, you will probably see one particular word that shows up every now and then – Agile. Many companies are now talking about the need to be more agile. The pace of change is not only moving fast. Instead, it’s accelerating.

The organizational structure of a project is crucial in specifying the hierarchy of employees, their tasks, workflow, and reporting process. It is a business factor that plays a key role in influencing and shaping how the organization conducts its activities. Without a project organizational structure, organizations run the risk of crashing on complex and time-consuming projects. A project organizational structure has three key competencies and responsibilities.

You might want to switch service desk providers due to dissatisfaction with your current IT service management (ITSM) tool, or perhaps because you need to bring in improved IT service delivery and support capabilities. Whatever the case, switching costs don't limit to the tool's price. They include associated costs that should be taken into account to understand the full extent of changing help desks.

According to a new Global IT Survey* conducted by M-Files, nearly 70 percent of today's professional services organizations are utilizing document/content management systems. Document management systems can help make documents easy to find, manage and use — boosting productivity and reducing frustrations.

Remote working has become a global norm since the pandemic. Managing remote teams and getting the best out of them requires a completely different management style, and it’s something enterprises are still trying to perfect. Working remotely was a new experience for most people. It was the opposite of what people were used to – the routine of commuting to the office, working fixed hours, meeting peers in person, and so on.