Teams | Collaboration | Customer Service | Project Management

In the face of AI disruption, teams that embrace a growth mindset will fare better than those who cling to the status quo.

When we talk about Experience Management, we mean using data collected from customer interactions to understand their experiences with your business comprehensively. However, we tend to associate customers with an organization's end-users, leaving out another company touchpoint that should be cared for: employee experience (EX).

As the demands of our daily lives become increasingly complex, it is essential to have a productive day to keep up. Recent studies have found that remote workers are 13% more effective when they work from home as opposed to in an office environment. However, it can be difficult to remain motivated and focused when working remotely or from home. That is why we have collected 10 killable tips for having a productive day.

It’s with great pride we announce Mattermost has won the 11th annual DEVIES Award for Best Innovation in Communication and Messaging. The award was presented on February 15 during DeveloperWeek 2023. The Mattermost platform distinguished itself as the most effective collaboration platform for developer and engineering teams.

The workplace has evolved. However, the core objectives of leadership are still the same. Their job is to connect, engage, and inspire employees to be their best. And the importance of employee experience should be a primary focus.

While Craft.io is already the most complete product management platform available today, we’re always looking for more ways to build on that unique value proposition — and help companies centralize and streamline more of their work. With our latest design tool integrations, we’ve brought a key aspect of Product Managers’ and Designers’ workflows into the Craft.io workspace.

Twilio is one of the big names in the space of omnichannel communication. However, it’s not the only one! As technology advances, more businesses seek communication solutions offering better flexibility and security. While Twilio remains a giant in this bustling metropolis, there is now a multitude of open-source alternatives that offer unique features and benefits. These alternatives may provide additional capabilities and advantages, depending on the situation.

Managing any agency, by its nature, offers unique challenges. Are you interested in beating those challenges? Well, we have an ultimate software solution to boost your agency’s processes, productivity, and ROI. So, to become a high performing agency, you must understand the fundamentals of effective productivity management and exercise complete control over your company’s resources to improve efficiency and growth.

As a developer or software engineer, sometimes you might feel drained, lacking focus, and frustrated with your productivity. It’s common for many programmers because development is such a difficult process that requires strong focus and an unrelenting mind. Productive developers are those who produce quality work. They know what they’re good at and continue to do that. Which company doesn’t want that? To say that developer productivity is an easy topic would be a lie.

Project management is like a game of Jenga where one little mistake can cause all your efforts to crumble in seconds. Project planning and management are a lot more than just defining the scope and eyeballing steps to take. You must explore the numerous elements that impact project execution, resource allocation, collaboration, and successful completion. And while you glide from one step to another, you’re bound to experience hiccups that delay completion or lead to wasted budgets.