Teams | Collaboration | Customer Service | Project Management

We all know that productivity is a key issue for BPOs of all types. We also know that BPOs have had to deal with more productivity related-issues in recent years due to the move to remote and hybrid working. However, BPOs that are still based primarily in a physical office also face many challenges around efficiency and employee engagement, particularly in this current tight job market.

If the importance of diversity in the workplace is in any doubt, consider that, by 2055, the USA will no longer have a single racial or ethnic majority. This is according to a study by the PEW Research Center on demographic trends shaping the world. This indicates that organizations ahead of the curve on diversity and inclusion issues will have a competitive advantage going into the future.

In today’s fast-paced business environment, having the right tools to manage your workforce is essential. Workstatus is a workforce management software that has recently undergone some updates that offer new features, bug fixes, and a modern UI design. In this article, we will discuss these updates and their benefits for businesses looking to improve their workforce management. Let’s begin with a quick & brief introduction of Workstatus!

Self-service portals have become a staple in many businesses, as they provide a way for users to resolve common issues without contacting support. However, designing a self-service portal is crucial for its adoption. In a nutshell, portals allow users to manage their accounts without interacting with a customer service representative and solve tasks such as resetting passwords, changing account settings, and more. However, none of this will be possible if it’s designed poorly.

B2B customer portals ensure that every client receives efficient, personalized service. They solve many of the common challenges that leave B2B customers feeling dissatisfied with their service experience or underserved by their product as a result of their lack of customer education or troubleshooting information. The following table shows some of the most common customer challenges in the B2B space and how customer portals address them.

What exactly is project management? That seems like a simple enough question — but it's not really, is it? Good project management can transform processes and workflows at any agency, infusing direction and organization while reducing the chaos factor. At the same time, “project management” doesn’t mean the exact same thing to everyone — and it certainly doesn't look the same at every business.

A guide to the four types of outsourcing.

Looking for a thorough TSheets vs Harvest comparison? TSheets and Harvest are employee monitoring and time tracking solutions that can help you track time, manage employees’ payroll, and improve time management. In this article, we’ll compare TSheets ( now called QuickBooks Time) and Harvest — two popular time tracker apps, for their functionalities, integrations, and pricing. We‘ll also mention the best time tracking software as an alternative to these tools.

Workforce planning Strategies are a valuable HR process that ensures that your organization has the right number of employees for you to achieve your organizational goals or business strategy. It aligns your business goals and needs with people strategy. Here you are going to learn every aspect of workforce planning, its value, benefits, phases, etc.

Projects involving the delivery of professional services present their special difficulties. Professional service organizations have a double burden, as they must accomplish both their own goals and the clients. The stakes increase as more organizations and people become involved. This post serves as the definitive resource for learning about professional services by explaining what they are, why businesses engage in them, and the typical challenges these businesses encounter.