Teams | Collaboration | Customer Service | Project Management

Picture the scene: You’ve returned from a wonderful holiday break, invigorated to tackle ambitious projects, and then it hits you. Maybe it’s pinned to your Jira board, or taking up a tab in Confluence. It’s that one project that won’t go away. Its status hasn’t updated in three weeks. The Slack channel for the project is silent.

Wire is entering its next phase of growth with momentum, clarity and purpose. As demand for secure, sovereign collaboration accelerates across Europe and beyond, the company has doubled year-over-year revenue and expanded its executive leadership to scale responsibly and sustainably. This milestone is not just about growth numbers. It reflects a broader shift in how organizations think about communication, risk and digital sovereignty and Wire’s role in shaping what comes next.

Time study for employees matters because every decision about efficiency, capacity, and performance depends on how well you understand where time actually goes. When you can clearly see how work flows across specific tasks, tools, and processes, you stop relying on assumptions and start improving with confidence. Modern time studies are no longer about isolated measurements.

In 2026, businesses face a complex mix of remote and hybrid work, multigenerational teams, AI adoption, and growing demands for flexibility, purpose, and autonomy. In this environment, traditional management models built on rigid hierarchies and close supervision no longer deliver strong results. To remain competitive, organizations must adopt strategies that boost productivity, strengthen engagement, and empower employees to perform at their best.

The January 2026 release of OneDesk is now live. Here are some of the great new features and enhancements introduced this release.

People's decisions are no longer driven by instinct alone. As organizations grow more complex and distributed, you need reliable data to understand what’s happening inside your workforce and why. People analytics, also known as workforce analytics or HR analytics, bridges this gap by turning everyday HR data into meaningful insights that improve performance, productivity, and decision-making.

Dealing with repeated employee absences, tardiness, or no shows? Follow managers’ top tips on completing a fair write-up for attendance.

What if every customer could feel truly seen in AI customer support—not just recognized by a ticket number or automated reply, but understood in context, intent, and history? For many businesses, this question sits at the heart of modern customer experience. AI customer support has evolved far beyond basic chatbots and canned responses. Today, it represents an opportunity to combine intelligence, speed, and personalization in ways that were previously impossible at scale.

Choosing the best AI chatbots for customer service in 2026 comes down to one thing: how well they blend knowledge-grounded answers with seamless help desk and CRM workflows. According to Gartner, in 2025, 80% of companies were already using — or planning to use — chatbots in their customer service strategy. The AI chatbot market in 2026 favors platforms that deflect routine questions, route complex issues to the right agent, and learn from every interaction to lift CSAT and reduce costs.

Learn how to turn your newfound free time into opportunities for growth, connection, and innovation.