Teams | Collaboration | Customer Service | Project Management

The December 2021 release of OneDesk went live on December 11 2021 and includes a ton of new Features.

Healthcare is a customer service industry. Kind gestures and positive everyday interactions between staff and patients result in healthcare companies known for good quality of care. The first key to providing great customer service in the healthcare industry is to stop treating patients as customers whose sole purpose is to generate revenue. Great customer service starts with taking a patient-centric perspective – viewing them as people your company is meant to help.

Quill, a team chat company with $16 million in venture capital funding, was acquired by Twitter and shut down their product last week. Users were given a mere four days to export their data prior to deletion; direct messages and private channels could not be exported at all. Our sympathies go out to Quill users, whose needs were given so little consideration in this deal.

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below. How many of you want to read this?

Knowing whether or not your company is making a profit is essential to building a successful business strategy. The real question is: Do you know why your company is or isn’t profitable? This is the essence of the sales mix. Sales mix digs deep into the individual percentages and profits of your products so you can determine what stays, what goes, and what gets an update. Not every product is a best-seller, but that doesn’t mean it can’t hold value for the company.

Video remains to be one of the most effective ways to communicate with others. In today’s highly distributed workforce, video communication is critical to cut through the noise to capture employees’ attention. It’s also advantageous for the person sharing information because video allows for what text can’t do: express emotions, tones, and non-verbal communication. Communicating through text can be tricky. Take a look at the written communication below.

The COVID pandemic was the main reason behind several new workplace trends in 2021, including the increasing popularity of remote work. As a result, implementing modern employee monitoring solutions seemed the best way for companies to monitor remote employees and manage a hybrid workforce. But will the same employee monitoring trends continue in 2022 as well? Or will we see a paradigm shift in how organizations map employee productivity?

Employee monitoring is a great way to keep your company data safe and ensure compliance, accountability, and productivity among your workforce. However, employee monitoring trends keep changing with changes in technology, work style, and data protection and privacy laws. As a result, every employer should watch key employee monitoring statistics to stay updated on the latest trends. In this article, we’ll share some insightful employee monitoring statistics and trends.

Microsoft has had its own share of outages recently and during the evening of December 15th Azure AD was the cloud culprit. As a result, the Exoprise sensors detected this Microsoft 365 outage more than an hour before Microsoft informed customers of the issue. Here’s some of the errors that users were experiencing if they attempted to sign into Microsoft services: Most of our worldwide customers knew well in advance of the problem before users or business suffered.