Teams | Collaboration | Customer Service | Project Management

Summer’s winding down, but the pace inside Slack isn’t. While people are squeezing in one last hurrah, our teams have been shipping – and this month’s drop is one of the biggest yet. The theme running through all of it: AI shouldn’t be something you do alone in a tab. Work is better when the people and the agents helping you are in the same room, with the same context, able to see what’s happening and jump in when it matters.

What an AI governance framework contains, how to build one in stages, and how to check whether the policy matches what people are actually doing.

Every AI assistant or automation connected to a messaging platform needs a way to act on your behalf: sending a message, managing a channel, pulling context from a conversation. Rocket.Chat 8.8 gives agents a standard way to do that with a native MCP server, so any MCP-compatible agent can work inside your workspace without your team building and maintaining a custom integration for it. This release also brings tighter security and more reliable calling.

Work Intelligence explained: what it is, how it differs from activity tracking, and how it turns workforce data into decisions that move operating costs.

Claims cycle time explained: how to calculate it, what drives the delay at each stage, and how to find where the days are actually lost in your claims process.

The G2 Fall Employee Intranet Report ranks intranet platforms based on verified user reviews and market data. It evaluates customer satisfaction and market presence to help you choose the best provider, prioritizing successful deployment and implementation.

Hybrid teams run into a documentation problem that purely remote teams rarely face: meetings happen in two places at once. Some people are in the conference room. Others are on a screen. The person taking notes is trying to capture what the room is saying while also following what's being said on the call. Something always gets missed.

Call recording compliance software captures and archives business conversations so regulated organizations can meet their obligations. In reality, what seems simple is often plagued by platform limitations and configuration errors. This guide covers what regulators ask of financial services organizations, what to evaluate in a call recording compliance software vendor, and where recording software fails most often.

Teams without capacity visibility are always one crisis away from another missed deadline. Work piles up unevenly. Skill gaps go unaddressed. Teams are left reacting to problems instead of preventing them. Capacity planning software fixes that. It matches your team’s actual availability to real demand using real-time tracking and intelligent workload distribution. The result is smoother projects, fewer delays, and less guesswork.

Every new hire runs the same quiet experiment, whether they mean to or not. They compare what they were told during the interview to what they’re actually experiencing during the first weeks, and they draw conclusions long before anyone asks for their feedback.