Teams | Collaboration | Customer Service | Project Management

Value streams are a way to visualize the series of steps that take place in order to provide value for your customers. These steps start when a customer makes an initial request and end when the customer makes a final interaction. Learn how to understand your value streams so you can help teams create customer-centric workflows and processes that provide your final customers with value. Your customers are your greatest asset, and to keep them happy, you have to provide them with value.

Being a manager is tough, and managing a remote team is even more so. Whether you're newly remote or you've been managing remote and hybrid teams for a while, there are specific tools and techniques you can implement to boost remote collaboration. Being remote isn’t better or worse. It’s just different.

Strong communication is the driving force for everything you do at work. As a project manager, it’s your responsibility to set the tone for how your team members communicate with one another. In this piece, we discuss the importance of team communication and provide strategies for how to improve engagement in the workplace. Your communication style says a lot about you as a leader. Are you supportive and relaxed as you guide your team through creative projects?

An Agile epic is part of the Agile methodology process often used by IT and product development teams. You can use Agile epics to break down complex projects into assigned tasks or action items. Your epics will help you ‌better manage and make progress on all Agile projects. Learn more about epics and how to apply them to your work below. There’s no one-size-fits-all solution for project management.

Project management is an ever-evolving field that requires a number of approaches to be successful. Learning the most popular project management methodologies can help you become an industry expert. A project management methodology is a system of principles, techniques, and procedures used by those who work in a discipline.

All great digital marketing campaigns start with a built-out strategy. Whether your goal is brand recognition or conversions, it’s essential to have your research and tactics in place before interacting with your audience. Follow these nine steps to develop a strategy and reach your marketing goals. Actualización 29/08/2024: En esta actualización hemos incorporado dos nuevos canales de marketing digital y una sección de preguntas frecuentes. Digital marketing has evolved rapidly.

Transactional leaders tell their team exactly what to do and motivate employees via perks or rewards. While this leadership style is useful for short-term pushes or emergency situations, transactional leadership should be used with caution. Read on to learn about the pros and cons of transactional leadership, when to use it, and some alternative styles to consider.

Distributed team management happens when your team members are based in various locations and, potentially, in various time zones. These types of teams can bring a wealth of global knowledge—but they also pose their own unique challenges. Learn how to best support your distributed team with these seven tips. With an increasingly global economy comes the need for global teams to serve customer wherever they are.

Communication tools are an integral part of effective team collaboration. In this article, we take a look at the five most important features of communication tools, then review the four must-have types of communication tools your team needs. Effective communication is one of the most important parts of any business. By enabling easy communication, you unlock collaboration and make it easier for team members to focus on the work that matters.

A project calendar gives you a bird’s-eye view of the overall project schedule so you can see when different project tasks are due. With a solid project planning calendar in place, you’ll stay informed and know exactly what you are doing today, next week, and beyond. Learn the different types of project calendars and how to create your own.