Teams | Collaboration | Customer Service | Project Management

What is workforce management (WFM) and how can it work for your team?

Workforce management (WFM) is a set of techniques used to improve internal processes, drive efficiency, and create a more enjoyable place to work. If your team productivity needs a boost, WFM may be your solution. Looking to improve team productivity and overall performance? Workforce management can streamline your team’s workflow and operational costs. That leads to enhanced efficiency, better employee engagement, and higher team morale.

The right-and wrong-ways to collaborate, according to research

In the world of business, collaboration has become a buzzword. However, more collaboration doesn't necessarily equate to better collaboration. In fact, workers today collaborate 50% more than they did just 12 years ago, leading to a phenomenon known as collaborative overload.

11 Benefits of teamwork in the workplace (with examples)

Teamwork is when a group of individuals work together toward a collective goal in an efficient manner. Read on to learn the 11 top benefits of teamwork in the workplace and examples for each. Teamwork is one of the most important tools when it comes to organizational efficiency. Though we can all agree that teamwork is important, not everyone realizes just how impactful it is in the workplace.

How to support your team during a hiring freeze

If hiring freezes are on your mind, you’re not alone. Although hiring freezes can help protect your company and existing employees against financial uncertainty, they can also cause anxiety. If your company announced a hiring freeze (or if current market conditions are causing workplace stress), it’s important to lead with empathy and find ways to support your team as you navigate uncertain waters together.

How to become an IT manager: A complete guide

In today’s digital-first world, the role of an IT manager has never been more essential—or more exciting. From safeguarding critical information systems to leading teams that drive innovation, IT managers are at the heart of every organization’s success. They’re the ones making sure your favorite apps don’t crash, your company’s data stays secure, and your tech runs smoothly, whether it’s a small internal tool or a massive enterprise system.

What is a contingency plan? A guide to contingency planning

A business contingency plan is a backup strategy for your team or organization. It lays out how you’ll respond if unforeseen events knock your plans off track—like how you’ll pivot if you lose a key client, or what you’ll do if your software service goes down for more than three hours. Get step-by-step instructions to create an effective contingency plan, so if the unexpected happens, your team can spring into action and get things back on track.

IT strategic planning: How to build an impactful roadmap for your business

Companies today must embrace new technology to stay competitive—it’s no longer optional. But rushing to adopt digital tools without proper planning can be costly and disruptive, leaving teams struggling to adapt while trying to maintain daily operations. So, what’s the solution? IT strategic planning. More than just a to-do list or a tech blueprint, IT strategic planning connects your IT goals to your overall business objectives.

How we beat alert fatigue with AI

In October, Asana announced AI Studio, and it’s been a game-changer for how our security team manages work. By reducing busywork and freeing us to focus on high-priority tasks, AI Studio has literally changed how our team operates—empowering us to take on more impactful, strategic projects in place of time-consuming, low-impact work. Here’s how our security team uses AI Studio internally.

30 project plan templates to kickstart your best work

Embarking on a new project can be daunting, but the right tools make all the difference. Discover a suite of versatile project planning templates, ranging from simple charts to comprehensive agile and waterfall plans, designed to streamline your project management process. Setting objectives, defining deadlines, and improving teamwork are all made simple with Asana's free project plan templates. We all love it when a project runs smoothly.