Teams | Collaboration | Customer Service | Project Management

Colin Duff is CEO of Mosaic Innovation and the creator of the most-used Jobs to Be Done template on Miroverse. He has rebuilt it around Miro AI Flows so that customer interviews turn into structured, traceable evidence while the research is still running. Here is how it works, and the template to try it yourself. Last year, I built a Miro template to make Jobs to Be Done easier to apply.

AI has delivered a step change in individual productivity across engineering, product, and design. The defining opportunity now is organizational: turning that individual speed into impact a whole team can feel. For most of software’s history, building was the most expensive step, so teams organized themselves around it. AI has turned that on its head.

Alicia Calderon is Design Strategy Lead at Miyagami, a software agency in Amsterdam, where she oversees discovery and design for client projects. In collaboration with their Sales, PM, Design and Delivery teams, she built a Miro template that turns raw discovery sessions into a scoped PRD and product diagram, keeping one source of truth across an AI-heavy product development lifecycle workflow. Here’s how it works, and a template you can clone.

Reframe Expert Round-ups bring together some of the leading voices reshaping agency and consulting in the age of AI. Each month we tackle one of the industry’s most charged questions and ask our guest experts to give their honest, unfiltered takes. We aren’t here to give you identical, PR-polished, best practice answers. We’re here to help you navigate the messy middle – including the good, the bad and the ugly. The billable hour model has been under pressure for a long time.

At Canvas 26 in San Francisco. Ravi Mehta — product strategy advisor, longtime product leader, and teacher of Reforge’s AI strategy and AI prototyping courses — laid out a bold vision for product teams: unlearn the MVP, trade the assembly line for a jazz band, and expect the playbook to reset every six months.

Love Tomorrow isn’t your average enterprise summit. There’s no business casual, no anonymous venue. Just thousands of people gathered on the site of Europe’s largest EDM festival under the bold banner “Live today. Love tomorrow. Unite forever.” Miro was one of the few brands invited to partner with the summit.

If you’re buying software for an Australian government agency, you already know the drill: before any tool touches sensitive data, it has to prove itself against the Australian Government’s security bar. Miro has now cleared that bar. We’ve completed an assessment under the Information Security Registered Assessors Program (IRAP), giving your team independent, third-party confirmation that our platform holds up under the same standards used to evaluate systems handling government data.

A colleague said something recently. We were talking about AI — how good it’s become, how fast it makes us — and he said: “It’s amazing, exciting. But also kind of lonely.” It’s true. We’ve built the most powerful thinking tool in history, handed a copy to everyone, and then used it to be more alone. Why? Because of a story we’ve always told ourselves about the lone genius. Except it’s not a story, it’s a myth.

Tomer Cohen spent 14 years at LinkedIn, six of them as Chief Product Officer. At Canvas 26, he discussed the rise of the full-stack builder — what it means for roles, org charts, and coordination — and named the collaboration challenge nobody has cracked yet. In fall 2022, Tomer Cohen sat in a conference room in Redmond and watched a demo of GPT-4 — several months before the rest of the market would see it.

Do the math on AI’s impact at your company. Add up every hour it saved last quarter — research synthesized in minutes, prototypes generated before lunch, code drafted overnight. Then, look at how much impact those shipped ideas are driving in terms of traffic, revenue, whatever metric means most to your business. The two numbers rarely add up.