Teams | Collaboration | Customer Service | Project Management

Live chat software has been a game changer for how businesses provide customer service. Gone are the days when getting help meant waiting endlessly on hold or sending an email and hoping for a quick response. With live chat, customers can get real-time support and answers at the click of a button. Years ago, live chat was just text conversations. Today, live chat has matured as a customer service platform, features, and capabilities have expanded remarkably.

At the end of last year, we revamped the project view to improve usability by breaking up the data-heavy single-page view and reorganizing information into tabs instead. We’ve been collecting your valuable feedback, and this month, we’re delivering some updates to it!

For businesses all throughout the world, fast and secure communication is fundamental. With over 3.21 billion active users engaging in over-the-top messaging apps daily, the significance of real-time chat solutions continues to surge. In this scenario, leveraging real-time chat APIs and instant messaging SDKs has become critical. These technologies provide a streamlined method of communication, whether it is for smooth customer service or internal cooperation.

Dive into the world of MITs and discover how to revolutionize your approach to work productivity. Learn essential tips to track time online and maximize your team’s efficiency.

Taking care of employees’ well-being and happiness should be a priority for modern companies. Over the past 4 years, employee satisfaction projects have increased by 20%. This suggests that companies are realizing they need to put money into these projects.

Following the epidemic, there has been a notable shift in the conventional workplace setting. With businesses starting to operate again in person, there is a greater discussion about hybrid work arrangements. A new analysis from hybrid work management start-up Scoop, published in collaboration with Boston Consulting Group, clarifies how different approaches could impact revenue growth, a critical business indicator.

Different projects need different tools — but they also need different types of leaders to guide the project team to success. In the world of project management, there are two main types of leadership roles: project managers and Scrum masters. But what’s the difference between the two job descriptions, and which one is the best choice for your agency’s next project?

Companies are looking for ways to improve their productivity in the current world of competition. However, they must remember employees’ well-being and satisfaction in achieving success. Technology has made it easy for companies to maintain high employee efficiency. Post-COVID-19, companies have switched to hybrid work schedules in which employees can work from their remote locations, and therefore, employee productivity tracking has become more important.

Most teams no longer sit shoulder-to-shoulder, even if individual members go into their closest office every day. When teams are not co-located, you need to be much more intentional about bringing them together. At Atlassian, we aim to have teams meet in-person at one of our offices a few times per year, and we prioritize building relationships and advancing mission-critical work during that time. These team gatherings are part of our Intentional Togetherness Gathering (ITG) program.

As many companies are adopting a combination of on-site and remote work, the way meetings are conducted is also changing. Today, hybrid meetings are becoming much the norm amongst workplaces — sometimes referred to as the “new normal”. Regardless of location, teams can now seamlessly collaborate, and keep track of progress and tasks without the need to travel. Learn more about how this meeting format works, as well as hybrid meeting tips and practices to take into account.