Over the past six months, TeamSupport has been on a mission: bring the power of AI into customer support while keeping the experience personal. The goal? Scale our support operations to meet growing demand—especially from enterprise clients—without compromising on quality. And after a half-year of real-world testing, iteration, and plenty of learning moments, the results are in.
Are you still tracking employee hours with paper timesheets or spreadsheets? If so, you’re not alone, but you’re leaving money on the table. Small businesses lose thousands of dollars annually to inaccurate time reporting. Research shows that proper time tracking solutions can reduce productivity leaks by up to 80%. Additionally, manual time tracking devours your administrative resources. Every minute spent calculating work hours is time you could invest in growing your business.
In the world of business and work modernisation, business activity monitoring is the key to success and maintaining standards. Unless you don’t closely monitor what’s happening and what’s not happening in your organisation, you can never tell whether the overall output and productivity are up to par with your KPIs and expected results or not. Did you know that businesses that don’t monitor activities can incur losses of up to $1.3 million in a year, which is a lot.
Discover how to use the best software for employee monitoring to boost productivity and foster trust within your team. Learn key strategies to avoid common pitfalls and improve performance.
As humans, the only way to survive and thrive is through our relationships with other people. That means mattering to others is a survival instinct, almost as important as food and shelter. According to author Zach Mercurio, Ph.D, this instinct hasn’t disappeared in modern times. Even though we’re more likely swapping pet photos and project updates than hunting and gathering tips, we still need to feel like we matter to the people we live and work with. In his new book The Power of Mattering.
Are you looking for the best task management software in 2025? More and more organisations are using task manager software in 2025 and beyond—those who don’t stay behind in the market. Managing tasks is more of a necessity than a luxury for businesses and organisations worldwide. Soon, it will become a more international phenomenon, which will take over. We can see more teams working in remote and hybrid environments.
Organizations face an information security threat every 39 seconds—with over 2,200 cyberattacks occurring daily. By the third quarter of 2024, global attacks had increased by 75%. In today’s risk landscape, safeguarding sensitive information is a business imperative, crucial for protecting digital assets, meeting regulatory demands, and earning stakeholder trust.
We now live in a world that is increasingly digital and interconnected, and organizations are under immense pressure to protect personal information. Between evolving regulatory mandates like the GDPR and increasing customer expectations, privacy compliance has become an essential need. One powerful framework that helps meet these demands is ISO 27701, a privacy extension to ISO 27001, that establishes best practices for handling Personally Identifiable Information (PII). But what exactly is ISO 27701?